r/applehelp Jul 28 '15

Meta Please Read! /r/AppleHelp Rules & Guidelines

349 Upvotes

Welcome to /r/AppleHelp, a place to share technical tips, information, and questions related to Apple hardware and software!

We have a few guidelines in place to provide a better experience for both askers and readers, so please take a moment to familiarize yourself with them before participating!


Guidelines for Askers

1. Follow up after receiving answers.

Readers attempting to help you deserve thank-you's and upvotes! Also, after finding a solution, please make sure to mark your post using the "edit solved status" (or "flair") button.

2. Questions must be within the bounds of Apple’s EULA.

Certain subjects are not appropriate for /r/AppleHelp, including:

3. Include as many details as possible.

Certain information may be crucial for solving issues. Please make sure to include the following:

4. Please stay calm!

We're here to help, and this is the easiest way for us to do that. Fixing problems over the internet is incredibly difficult!


Guidelines for Readers

5. Be polite and kind at all times.

Rudeness will not be tolerated! Suggesting someone "Google it" is a good example of this. People come here for help, so please don't shove them right back out the door. These posts will be deleted.

6. Answers must be within the bounds of Apple’s EULA.

For a list of subjects inappropriate for /r/AppleHelp, see Guideline 2 above.

7. Do not downvote questions. Do upvote interesting questions and helpful answers.

Downvoting questions you feel are annoying or repetitive is counterproductive. However, if a response is rude, irrelevant, or harmful, please report it.


Thanks for reading! Looking forward to seeing you around,

– The /r/AppleHelp Moderation Team


r/applehelp 5h ago

Unsolved Why does my new iPhone 16 display look more yellow than my older one?

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9 Upvotes

I recently bought a new iPhone 16(left one) and noticed something odd when comparing it side by side with my older iPhone 16 (about a year old).

• Both phones have the exact same settings (True Tone off, Night Shift off, no color filters).
• The new one has a slightly yellowish tint, while the older one looks whiter/cooler.
• Both are on the latest iOS.
• The difference is very noticeable on a plain white screen.

Is this just normal?


r/applehelp 3h ago

iTunes Transfering playlists from another streaming services to Apple Music (Android)

2 Upvotes

So I’ve got my significant other to use AM via family sharing, but she’s got an Android. Is it possible to transfer playlists from another streaming services? Maybe some services on the side can do that?


r/applehelp 7m ago

Unsolved Names of contacts glitch on Messages

Upvotes

Is there an issue? I have an iPhone 16 running 18.6.2. When messages loads, it takes awhile for the names to load. It’s nothing major but is something wrong?


r/applehelp 7m ago

iOS Apple contacts unsynced after update- but when I go to search for the contact in iMessage the contact names still appear?

Upvotes

Apple contacts unsynced after update- but when I go to search for the contact in iMessage the contact names still appear?

I have tried clicking the cloud contacts toggle on and off several times to force a resync to no avail, logged into old emails, and nada.

Not sure if anyone else has encountered this but it’s driving me mad


r/applehelp 49m ago

iOS is there a way i can delete all tag groups at once

Upvotes

okay so I've been searching online and haven't had any luck my phone just keeps duplicating tab groups and i have over 500 and I've been trying to find a way to delete them at once i have a 15 pro max


r/applehelp 1h ago

Unsolved Why is my IPhone 15 battery so bad

Upvotes

The battery health of my phone is 100% and I just got it, it last about 7 hours but whenever it heats up it loses about 1% every minute and a half, and it heats up so fast even if I play a simple game like Roblox after like 15 minutes it heats up should I get it checked or is that normal for the base 15


r/applehelp 1h ago

iOS iPhone 13 pro, Apple won’t service 💀

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Upvotes

iPhone 13 Pro 256GB (Nov 2021) here. Last year my display developed a green line, and being out of warranty, i got an aftermarket screen for ₹12k—it’s been fine.

Now my battery’s at 78%. Apple won’t replace it because of the non-genuine screen. i’m hesitant to get an aftermarket battery (₹6k) due to performance/reliability concerns.

love this phone—camera and performance are perfect. could last 1–1.5 more years if i get a good battery. should i go for an OEM battery? any tips on getting one safely?


r/applehelp 10h ago

Mac I just purchased this MacBook from someone and they didn’t fully reset the Mac. What can I do here to reset the Mac?

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5 Upvotes

I appreciate the help.


r/applehelp 2h ago

iOS All my location sharing settings are turned off, yet my family can still eventually see my location

1 Upvotes

Maybe it’s through another app? I have no clue, I have it off through settings and the “find my” app!


r/applehelp 3h ago

Unsolved Is this battery life normal?

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1 Upvotes

I feel like my battery is draining too fast even though I dont think Im on my phone all day. Overnight it often drains about 8-10% and I turn everything off. Like I dont think I should chargr my phone every day with an average screen time of 1h34m and 29m idle… It shouldnt be draining almost 50% of thr battery.


r/applehelp 8h ago

Mac Firmware lock appeared even though I’m the only and original owner

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1 Upvotes

r/applehelp 8h ago

Unsolved Macbook Pro 2018 is unable to pass to the Apple logo, backlight is on during the boot process

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1 Upvotes

My girlfriend's MacBook pro 2018 died yesterday because she forgot to charge it, and today when she tried to turn it back on, the backlight would turn on, but there would be no response otherwise. The capslock key also responds, but there is no audio queue or anything. When we plug it in, it makes the charger plugged in noise though. I have attempted resetting the NVRAM, but nothing. Attached are photos of what the laptop looks like when it's turned on with and without capslock. Could anybody please help?


r/applehelp 5h ago

Unsolved Apple $200 Gift Card bought at Target says Code Invalid and Apple Support won't do anything about it

0 Upvotes

Hey all,

Sorry if this is not the right place to post this, I will happily move it over if there's a space for this, but I wanted to know if anyone else had a similar experience and if they found a solution.

I purchased a $200 dollar gift card at Target (what to me is an obviously authorized seller), and when I got back home and tried Redeeming it said "Code Invalid".

I went back to Target and they told me that they couldn't help me with that and that I would need to talk to Apple Support. I reached out months ago and they told me to submit the Gift Card (front and back), the Receipt, and some other info like Apple Account and when I bought it.

After a few days they told me they needed more info, and had me write the Case ID on the Receipt. They also asked for a picture of the Gift Card envelope / wrapper, which I had thrown away at the time cause I thought it was just a wrapper and I wouldn't need it, so I told them I didn't have it but I did send the picture with the case ID on the receipt along with new pictures of the card next to it.

The support request was denied. I escalated it, or tried to, and after a few days got the same message, and when asking for the reason why it was denied, the support agent wasn't able to actually say anything about it.

I know $200 dollars might not seem much to them, but it's a lot of money, and I am truly hurt by their disregard of this, lack of information, and the fact that just like that I got scammed out of 200 dollars by Apple themselves.

I'm truly hurt, and I have no idea what else I can do. I wanted to know if anyone had gone through something similar?

Is it truly just a "lesson learned" moment, don't trust Apple with money that doesn't go directly into your balance? This has been truly eye opening and I am full of disappointment.


r/applehelp 9h ago

Unsolved Blocked iPhone?

1 Upvotes

Hi there! I'm in a bit of a pickle here. I bought an iPhone and everything was great until it got blocked by the Apple ID. Can u guys help me out? I need some info on how to find out who bought the iPhone with the serial number or maybe even a way to unlock it. Any help would be greatly appreciated! Thanks in advance!


r/applehelp 14h ago

Unsolved 2019 MacBook Air has been having difficulty charging. Would a PPF003/004 code cause this?

2 Upvotes

My MacBook Air has been having issues charging while connected to the charger and one day it finally wouldn’t charge or turn on at all. I replaced the battery and it turned on with 100% battery. However, within 30 minutes it dropped from 100% to 15%. I just ran diagnostics on it and gave me a PF003 and potentially 004 code. Would that cause the issues I’ve been having?


r/applehelp 14h ago

Mac Schedule email please

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2 Upvotes

How do I schedule and email on MacBook? These are the options I have for sending the email


r/applehelp 11h ago

Mac MacBook ]Pro ]spacebar ]doing ]brackets ]

1 Upvotes

ive ]see ]other ]posts ]about ]it ]but ]theres ]no ]water ]damage ]in ]mine. ]I ]haven

't ]had ]it ]around ]water, ]either ]way ]im ]tenting ]it ]after ]I ]post ]this. is ]this ]usually ]a ]issue ]with ]the ]hardware ]software ]or ]is ]it ]like ]a ]malware ]thing? }what ]the ]heck ]is ]going ]on

'other ]keys ]are ]confused ]too. ]my ]return ]key copies ]an ]apostrophe ]after ]it, ]and ]my ]down ]key ]is[. ]and ]it ]keeps ]switching ]to ]hiragana, ]because ]I ]have ]multiple ]alphabets ]enabled. ]

'should ]I ]try ]to ]turn ]off ]those ]multiple ]alphabets ]and ]stuff?

'help ]me. ]I ]am ]a ]computer ]noob. ]I ]don't know ]what ]im ]doing ]lol


r/applehelp 11h ago

Unsolved cant delete old icloud backup

1 Upvotes

hey so i got a new phone (iphone 15) and ive just been going thru my icloud to clear some space since we also got the 200gb family icloud plan and i wanted to delete my old icloud backup from my iphone 12 (which i didnt even know i had..?) but it wont let me. i feel like it have something to do with my iphone 12 being like super broken? like the other day it went into restore mode (thankfully all i had to do was power it off and on it but still) and its just been super slow and stuff overall. i tried deleting it on my 12 AND 15 but it wont let me. is there any way to force delete it? or just anything? because i dont want it...

this isnt my picture but this is exactly what it says

r/applehelp 12h ago

Unsolved One AirPod is wayyy quieter than the other!

1 Upvotes

I have 3rd generation AirPods that I got about a year ago or a little less. They were fine for a long time and could get really loud. Now, for about two months or less, my left AirPod has been significantly quieter than the right. At first, I thought maybe I just had earwax buildup in MY ear. So I cleaned it a lot and everyone time I put my AirPods in, I cleaned my ears beforehand. It didn’t work. So, I thought that maybe it was the speakers. Multiple times I have cleaned all the mesh. Nothing. Then I checked the settings. They’re normal. The audio balance is in the middle. I seriously don’t know what to do and I would love to not have to take my AirPods in to get checked and fixed as it’s just super irritating and I would enjoy not spending extra money. I’ve tried literally everything and I don’t know what could’ve caused this. When I have my AirPods in, you can hardly hear ANYTHING from the left AirPod. I had my mom check to make sure I wasn’t just going deaf in one ear and she said that the left one is definitely quieter. Help!!!


r/applehelp 15h ago

Unsolved How to back up old iphones with these backups

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2 Upvotes

Hello,

As you can see I'm reaching the tip of my storage capacity on my mac so I just going in to do some cleaning. I noticed these old iOS Files on the side bar. I did a little research on how to find them and I did, but obviously it's just all text data for back up purposes.

The thing is, is that I still have the iphones that belong to these back ups and some of them have photos / voice memos etc on them that I don't currently have copies of. When I plug in the iphone 4s or 5 for example the screen just tells me to plug in and open itunes. I'm currently running Catalina on my 2013 imac so I don't think that'll be an option. I know High Sierra was the last OS to carry any itunes capability though.

What are my options for restoring these backups to the old iphones to grab all of the data from them?

Thanks!


r/applehelp 12h ago

iOS Playing Songs on iPod Shuffle 2nd Gen

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1 Upvotes

r/applehelp 18h ago

Unsolved Weird blue ribbon besides safari search results - switch control off ,voice control off and full keyboard access off . Bluetooth off

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3 Upvotes

What’s causing it?


r/applehelp 12h ago

Unsolved Copying photos from iphone

1 Upvotes

I have an iphone 12 pro. I have a windows computer. I want to save my photos and videos to an external hard drive. I don't have enougth storage on my computer to transfer all the photos and videos from the previous 2 years to that AND THEN to the external drive.

I was able to use my computer as the middle man to transfer the files from my computer to the external drive, but I'm running into the issue where a lot of the videos and photos aren't playing. My goal is to back it all up on a thumb drive (videos) and make a photobook for the photos. Some of the videos will play the audio, but no video. Some videos are super grainy, and others just won't play at all.

Can some help on why some of it didn't transfer properly? It took hours just to move them over, only for majority of them to not work and I'm getting frustrated. I really don't want to buy any thing, but I'm open to it if I need to.


r/applehelp 16h ago

iOS Can Apple store recover account?

2 Upvotes

Hello, I'm trying to recover my apple account and is wondering if anyone knows if the apple store can assist me with this before i make the trek over there.

I have my account logged into my phone I'm currently on, i can use it as normal just not able to purchase or update things without logging into the apple id.

I have the correct password & correct emails but at one point had my acc on an family member's Ipad and now for some reason I must authenticate from a code sent to the Ipad which i have no access too anymore, it's just gone & wiped at this point that Ipad.

The phone number used is not in service and i can't change that without the authentication.

Can the apple store employees bypass that somehow for me to reset the password & phone number to gain access to it again?


r/applehelp 13h ago

Unsolved One of my Airpods 2 has muffled sound

1 Upvotes

I’m on my second pair of airpods (currently have the Airpods 2 I believe. With my last set, after about 2 years one of them was significantly more muffled/quieter. I ended up just getting another pair. However its been about 2 years and I’m now having the same issue. The right airpod sounds very muffled and is much quieter than the left. I don’t know if this is just a result of wear. Is there wax buildup? I’ve tried resetting and reconnecting many times. Yes the audio is balanced and I’ve cleaned them well too.

Any suggestions help!