r/Bolehland • u/Q_D_V_F • 16h ago

Update on New Colleague

As I expected, he made a lot of mistakes and is no longer working CS. He's now to focus solely on his work in financials. I can tell his supervisor is disappointed in him, not that surprised, made a lot of mistakes that could otherwise be prevented if he had just listened or be patient with. Screw up his financial part and he'll be getting the boot. Maybe he's just not cut out for too many responsibilities, about 10 days left then he's on his second month. Mistakes range from not knowing what to do, even after being advised just mere days ago, when something not in SOB appears. Giving unclear instructions to customers, like they're supposed to do A when B happens but he just told them to wait for B to happen. Sleeping, even if it's just closing his eyes, on the job. On a sidenote, he actually does three things. Helping out with customer service, which happens every day. Doing financial transfers, happens like a few times a week. Acting as an agent for new patients, his job isn't even a full agent, just get them the early numbers.

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21

u/TheLastTrueMalayan 16h ago

You are letting a newbie's mistake become your source of anger and irritation to vent out your pseudo frustration at work. That is not fair to the new colleague and to yourself.

A lot of people still have this type of mindset, lashing out on juniors who made mistakes as if they never made a mistake in their life.

7

u/Zaorth 15h ago

Ye the typical “why isnt this person doing it like im doing it? If i can do it. Why cant you!” Says the person who has been working at the company for 20 years to a freshie

1

u/Q_D_V_F 14h ago

I've been working for little over a year now, I have a colleague who's only 3 months into the job and he's already handling his CS work alone. New Colleague only needs to give customers their tickets according to the SOP and he fails even at this fundamental task. Does he know how much work an actual CS has?

7

u/Zaorth 14h ago

Exactly the point. Stop comparing people. Good for him for being able to do everything 3 months in.

But this sounds like a management problem. If you know this specific person has issues. GO and ASK. Ask how you or your team can help him adapt better. Giving him side-eyes and complaining wont do shit

1

u/TheLastTrueMalayan 14h ago

Comparing new joiner with another colleague who started 3 months earlier should not even have the thought of making a comparison. A simplest job to you might be their toughest challenge. You could try to reach out to him so see where his head is at instead of staying in the shadow holding a pointless grudge towards him.

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u/lil-faya 15h ago

Maybe he was purposely doing a bad job on CS just so he wouldn't be involved anymore. As per what you said on your previous post:

His job technically isn't customer service, he's a part of the financial department that does transfers via better rates for overseas patients.

But hey, what do i know? ¯_(ツ)_/¯

8

u/Practical-Gap3313 15h ago

Bro is toxic AF at workplace..

5

u/KaiserHermit 16h ago

Bro venting fr

1

u/CN8YLW 16h ago

well, good for your company I guess. always a good thing to identify and deal with these kinds of issues before they build up into irreversible damages.

were you involved in this process?

1

u/DragonFable88 13h ago

Well unfortunately you are not the BOSS So it’s either you resign or BOSS terminate him