Customer for about 5 years, I'm kind of constantly asking myself if I want to stay with them.
On the one hand, I love them for the wide choice of securities and a decent system of fundamental analysis per company in one place. Really one of the best. Options for some selected European securities (which is uncommon for European brokers). Futures, bonds etc. Low fees in comparison to classic EU banks, on margin trading.
On the other hand, and it bothers me, in five years they've done literally nothing it terms of new features and improvements of customer-friendliness.
Some recent cosmetic interface changes (round corners instead of square ones, big deal), option exercise feature from the interface instead of the manual email (I don't care but have to admit it's done. They should've got tired dealing with those emails and added a button). Added crypto this week. Okay... And that's all. In five freaking years or maybe more.
Their linked bank account thing is straight from the 19th century. "You can change it not more than 3 times per year". What? Do they fill out a paper form using a typewriter every time I want to send them money from a new bank account? Not that I need more, but that whole system with not more than 3 "additional accounts" which can only be used to make them primary not more 3 times a year, looks like they've never heard about usability.
Options trading is like they just don't know what options are: no risk profile or P&L analysis for orders, no greeks anywhere, no implied volatility analysis, no intrinsic/extrinsic indication, no margin impact indication for trades, no strategies, you can't even place a covered call as a single order, let alone more complex multi-leg trades. Their combination order thing is really a joke (not more than two legs and the whole interface is just screwed in all possible ways).
Futures and Bonds trading features are basically unusable (go find a EU government bond with a given maturity and yield).
It feels like the people who designed their derivatives trading features had no clue what those securities are all about.
Maybe they just don't care about anything but stocks and ETFs as all the other makes no money. I could understand this if it was a simplified platform for inexperienced customers, like many others (TradeRepublic, N26, eToro etc), allowing to only trade plain stocks and crypto with basic features. But they do bother with all the derivatives while doing nothing to make the trading features remotely comparable with IBKR, Tastytrade etc.
You can't even see a time-chart of your portfolio. Impossible to know if a given month/year was positive or negative, performing better or worse. Let alone more advanced portfolio analysis. There is even no basic percentage number of your total P/L (you see the € but not the %).
And even for stocks... being a EU company and seemingly targeting the French market, they do nothing in terms of country-specific investment plans: PEA, PER, Assurance Vie etc (even eToro does).
Well... that's why I'm thinking if it's worth staying with them.
I wonder if somebody here has any inside of their product vision. Do they plan to do something? Do they care at all?
As flatexDEGIRO is a traded company, their results are public and from the first glance it seems like they are doing rather fine for a company of that size. But I can't believe they will sustain as a business if they keep doing nothing in terms of trading features. They are not for advanced trading like IBKR. They are not a simplified basic stock trading platform for hipsters. They are not an old-school bank either.
Am I missing something? Are there any hidden advantages and killer features which make them unbeatable for something?