I'll be honest I just need some info/advice. This past week I have received texts on 2 different days from a 5 digit number claiming to be TrueAccord, a debt collection agency.
The thing is, I don't have any outstanding debts in my name. I have a car loan which is current on payments, and student loans which don't enter repayment until November. All other debts I've had in my name are cleared.
Normally I would just ignore the texts, assuming they're a scam, but I'm hesitant because there is an outstanding bill for medical lab work in my wife's name for about ~$300. The reason this bill has gone unpaid is because the appointment and related charges are under review by the No Surprises Helpdesk because of failure to disclose all related costs when a Good Faith Estimate was requested (she doesn't have insurance).
We attempted to contact the lab company's billing department via the 'send us a message' form on their website to inform them of the No Surprises Act claim, and request the bill not be sent to collections while the claim is under review. That was a month ago and we are still awaiting a decision on the claim.
Are these texts legit? Why are they coming to me? I'm not on the bill, and haven't gotten any emails or letters from TrueAccord. What do I do?