r/ElectricScooters • u/eGLD_F • 6h ago
General FedEx driver marked my $1,000+ e-Scooter as delivered but actually took them back now FedEx “can’t find them” and closed my case
So I had an e-scooter scheduled for delivery on Friday. Around 10 a.m., I got the notification that my package was delivered. I checked outside and nothing. Then I looked at the shipping details and saw that the apartment number was missing. Instead, it was listed as my leasing office, which is only a minute’s walk away.
I went there assuming the package were left with them, but no trace. The leasing agent told me the FedEx driver did stop by but said since the apt number was missing, he was taking the packages back with him.
That’s where it gets ridiculous:
- If the driver took them back, why did he mark them as delivered?
- Why was the “proof of delivery” just a random piece of paperwork instead of an actual delivery photo?
I contacted FedEx right away, opened a ticket, and since then I’ve made about 10 calls over 50+ hours. Every single time, I’m told “we’re investigating the whereabouts of the package” and to wait 1–2 hours for a callback… which never comes. I’ve been repeatedly telling them it’s simple: add the apt number and retry delivery. The package is with the driver/station. Instead, they keep saying they’re “looking” for it.
One supervisor even told me the station had responded and confirmed the apt number update, and that the package would be delivered the next day. Of course, that didn’t happen. The next update I got was a call saying they’re closing the ticket because they “can’t find the package” and I should contact the shipper.
So now I’m stuck. FedEx marked it as delivered (when it wasn’t), their driver left fake proof of delivery, and instead of a simple re-attempt or cancellation, I’m left stranded and told to go deal with the shipper who will just say “it’s marked as delivered, nothing we can do.”
The order is worth over $1,000. I’m completely helpless here.