GBP for a SAB Suspended

[u/Charming-Spinach-136]

Hi everyone,

I just started a concrete coating business and I’m trying to create a Google Business Profile (GBP). Unfortunately, it keeps getting suspended, and I’ve already appealed twice with no luck. (Deceptive Content)

I registered the business as a Service Area Business (SAB) and included my home address (the same one listed on my Articles of Organization). I’ve also submitted my DBA certificate and other documents to prove this is a legitimate business.

From what I’ve read, it seems suspensions are really common for SABs, but I’m not sure how to actually resolve this. Has anyone dealt with this before, and what steps finally worked to get reinstated?

Any guidance would be hugely appreciated!

[u/DasCapitolin]

Hello,

Mobile- and home-based businesses that perform work elsewhere should use a real physical address that is hidden by turning off the "Show business address to customers" under Location and Areas to become a Service-Area Business.

Since you've exhausted both of your appeals, you must now be escalated for review at the Google Help Community.

Include a link to a shared Google Drive folder containing:

• Screenshot images of the Business Profile: About, Contact, Location ‘edit’ tabs
• Government license, business registration, fictitious firm name (DBA) documents, tax certificate, professional insurance, and utility bills (hide sensitive info) that display the business name and address matching the profile.
• Photos of permanent fixed signage outside the business location (for published address)
• Photos of work equipment and trade tools (for mobile- and service-area business)
• A document containing:
  • Legal business name
  • Business address (one used for verification, even if hidden)
  • Profile ID (guide on where to find this)
  • Case ID [#] in subject line of email from Google support
  • Clickable link to business website URL
  • Clickable link to BBB or Chamber of Commerce profile page (USA and Canada)

Reply back here with a link to your post, and I will inspect for policy violations and escalate this matter to Google for resolution if applicable.

[u/PCOSwithAbby → u/DasCapitolin]

Hello. what do I do if i don't have a photos of permanent fixed signage outside the business location (for published address). I don't have a BBB either. I checked and it's expensive to join. I have a cleaning business with registered EIN and LLC from ND STATE.

[u/DasCapitolin → u/PCOSwithAbby]

Well, Google requires permanent fixed signage in order to publish the address. But that is only one of the criteria; the other is that you must conduct your business at that address.

[u/PCOSwithAbby → u/DasCapitolin]

Im running a cleaning business. I go to clients homes to clean so I dont have a business address. I have other proof that its legit and registered including uniform and registration

[u/DasCapitolin → u/PCOSwithAbby]

As a cleaning business you should be hiding your address, which is probably a home address anyway. It essentially makes the map pin invisible.