r/HealthInsurance • u/arwenthenoble • 14d ago
Claims/Providers Full office visit co-pay charged for MyChart message
I had a question about a temporary medication I was taking and sent a message via MyChart. The message was only regarding the medication (no other health questions were asked).
I received my EOB and was charged a full $50 co-pay like when I go in person for a visit or have a full video visit. When I looked online, I see in general messaging costs listed as much lower than a visit. Does this mean my insurance doesn’t differentiate a full visit from a brief question in a message? If I had known, I would’ve scheduled an online telehealth visit instead.
I’ve had a lot of medical costs this year and another random $50 stings. I will avoid using MyChart going forward.
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u/Moist-Barber 14d ago
I get paid for each and every bill that is sent. Literally every single bill, I get a “cut”. And if a bill isn’t sent then whatever happened (the charting, the paperwork, the liability) is all done completely for free.
Phone calls? No bill = I just used my personal time to answer questions.
Paperwork someone wants filled out? Again, if there’s no bill to the patient then I worked for free.
I have compassion for my patients. I’m very well liked and have good bedside manner. But I have strict boundaries on my time because otherwise everyone would demand my time and thus my money, and baby do I have loans that need to be repaid and they don’t repay themselves.