how to get a new insurance card???

[u/No_Stage_1306]

i can’t find my insurance card i’m 19 and my parents won’t give me a replacement, i tried to call the customer service people but it kept asking for eitherer a member id or ssn which i have the ssn but it literally wouldn’t register like idk wtf is wrong with the system but i tried waiting and the robot voice operator just kept hanging up the phone i also tried to spam 0 but that also wouldn’t work how can i get a new insurance card? UMR

[u/BaltimoreBee]

You talk to your parents; the one who is a policyholder is the only one that can get a new card. Why in the world would they not give you a replacement card? They’re paying for you to be insured but don’t want you to be able to use what they’re paying for?