Contractors just flooded my upstairs while replacing water heater, it’s raining in my kitchen- what to expect next?

[u/HumanistPeach]

So our water heater died this weekend. The repair guys just came over today, and promptly flooded all the water that was inside the old broken water heater onto my upstairs floor (carpeted), and there was so much that it immediately started pouring from my kitchen ceiling out of two hanging light fixtures. It definitely spread quite a bit, because there are two patches in the drywall that were invisible before that are now obvious, and the seams of at least two sheets of drywall are showing/swollen with water. We’ve already put the business’s insurance in touch with our homeowner’s insurance, and my boyfriend does all the IT for this company, so I’m not worried about them trying to screw us over, I’m more just looking to see how long I should except repairs to take, what the potential repairs might be, etc. TYIA!

[u/Ikey_Pinwheel]

I have no idea on time frames and I could be completely off base here, but it seems you should get the ceiling drywall down asap so stuff can start drying out extra well before new drywall goes up.

[u/HumanistPeach → u/Ikey_Pinwheel]

The contractor said they’re going to cut ventilation holes in that in just a bit. Thank you!