I've been to the ER several times this year for several health issues, and unfortunately I do not have insurance. I was perfectly happy setting up a payment plan and handling this, and I've been keeping track of my balance through MyChart all year.
Now they're saying I owe over $51,000 to the hospital, $35,000 of which is in collections. I told them that's impossible since MyChart says I only owe $28,000 total, $11,000 of which is in collections. I even called the collection agency they referred me to and confirmed it was the $11,000 amount in MyChart. They said they haven't received any other debt.
I bring this to the attention of the billing agent for the hospital, and she says oh well they must have sent the debt back to the hospital. No.... they never got it at all. Then she says well MyChart doesn't show what's in collections. Actually it does. It has an entire section of billing dedicated to collections accounts for the hospital. Then she says well too bad you owe $51,000 and there are 2 dates here I'm seeing that aren't in your MyChart.
So I said okay.... what dates and for what services? And why is it not on my account that I owe this money? She said she doesn't know it's a problem I need to address with MyChart. Um..no, this is a problem with the hospital not putting my bills on my account.
So at this point the billing agent is getting really pissed and disrespectful and says oh well too bad you owe $51,000 and should apply for financial assistance.
Okay great, I'll do that, but I only have up to my 2023 tax return so I'll use that. Then she's like no you can't you have to use 2024. I say ma'am, your own paperwork right in front of my face says "use most recently filed tax return, if you haven't filed explain why". She's like too bad we can't do any financial assistance for you if you don't have 2024. I pointed out that what she's saying doesn't match their own paperwork, she said oh well.
So at this point honestly I'm getting really fed up so I'm like okay let's just do a payment plan for what the balance is minus the self-pay discount (40% off) for all charges. She says I would need to pay $1,000 per month for 24 months and they can't do more than 24 months. So I say that's literally impossible no one has that kind of money. Then she's like ok we could actually do 60 months for $850. Still impossible that's more than I pay for rent. I inform her I can do $50-$100 per month max, and she's nope can't do it looks like you can't do a payment plan.
So I'm like look, I'm trying to work with the hospital here. That is what I can pay. If I pay that, are they still going to send me to collections? She said yep they're going to collections even if you make payments since it's not the amount I quoted you.
So at this point I'm like look it sounds like all this is going to collections no matter what I do, and there's no reasonable way I can afford to pay what you're asking me, so now I have to consider bankruptcy considering you threatened me with a lawsuit and wage garnishment if I don't pay. She's like well I can't advise you whether to do bankruptcy.
All this to say - this sounds really fucking shady that my records don't match their billing department? And even collections disagrees with how much I owe.