WELCOME TO FEATURE FEEDBACK FRIDAY!

[u/HuluSupport]

Happy Friday, r/hulu! Welcome to our very first Feature Feedback Friday!

“Deb, what is Feature Feedback Friday?!”

I’m glad you asked!

Here at Hulu, we have a lot of scientific ways of conducting user research and gathering feedback… but honestly? No one is quite as passionate as our social community. So in addition to the UX research, I’ve successfully lobbied for the ability to open up targeted feedback collection to our favorite redditors - yes, you!

Introducing Feature Feedback Fridays, a new weekly series where you’ll have the chance to share your thoughts on a specific topic of the week. We’re always on the lookout for actionable feedback, so we hope that this experience will be chock full of great insights (and alliteration).

Today, I am here with Tom, our Director of Product Management for Audience Engagement. In a nutshell, Tom’s job is to make sure you find something amazing to watch as quickly as possible, so you spend less time searching and more time binging.

For the purpose of today’s kickoff session, Tom is interested in your thoughts on the following: general navigation & feedback collection loop

Here are some prompts from Tom to get you started:

• We want to get you to your favorite content fast, and we’re looking at features like Lineup. What are the most important things for you to see when you first sign in to Hulu?

• Home is the lists you see when you first start the app (such as Keep Watching, TV and Movies) and My Stuff is the section called... My Stuff, where you can find things you’ve saved by hitting “(+)”. When it comes to organizing your viewing life and choosing what to watch, which do you prefer? If we were to work on simplifying and expanding one of them, which would you be most happy to see get some love?

• Let's talk about watchlist - there is a lot of passion around this subject (and YES, we’ve fixed the Roku bug!). We want to make sure the new experience is even better. What kinds of things would you like to see become easier in the new experience, and what aspects of Watchlist would you like us to steer clear of?

• We love your feedback and want to make sure hear about it when we bring your ideas to life. When we bring a new feature into production, what is your preferred method of finding out about it? For example, app-store release notes, reddit, blog post, notifications, video, help article, in-app guide, etc.

---

Your participation is super important to us, and the success of these sessions is dependent on the volume and quality of feedback we receive - so please keep the feedback on-topic, specific, and actionable.

Have ideas that don’t necessarily relate to today’s topic? Stop by our UserVoice forum for feature feedback, or contact us via phone or chat if you’d like to report a bug. If today goes well, Tom’s team will also be hosting the next few Feature Feedback Fridays to get your thoughts on specific areas such as Live TV and recommendations.

We will check back with you guys later today in case we have any follow up questions. We may not be able to respond to everyone, so thank you all in advance for having this discussion with us! We’re beyond excited to see what you come up with!

EDIT: We're going home for the weekend, but we'll be monitoring this post as more ideas come in! Please continue to leave great suggestions as long as this post is open :)

[u/Paper_Coyote]

I think Lineup should consist only of shows and movies from "My Stuff" and should come after Keep Watching on the Home Tab. The Home order should be Keep watching-Lineup-My Channels- then keep the rest as is. I like the College Football section on weekends and instead of using Lineup for suggestions use the Sports, news, TV, Movies, etc to make suggestions.... not Lineup. If that makes any sense.

I think the MY Stuff order should be rearranged a little. TV Shows, Movies, Networks, Sports, Teams, DVR then Expiring. Under Sports and Teams I would like to see an add/remove option.

In Browse I like to browse the live section to see what is on at the moment but I hate going to each individual channel to see what is going to be live for the next 24 hours. It would be nice that when you are watching live tv and you pull up the flip tray that you have an option for a "guide". Basically You would still have the "Live" and "Up Next" in the flip tray for that channel but add "Guide" that would pull up a grid overlay that is more akin to a traditional guide and allows the user to see all of the channels as well as what is playing for the next 2 weeks instead of the 24 hour look ahead found elsewhere in the app.

Other than that, I will say that after using the new UI since May I have grown to like it quite a bit. I really like how it makes TV watching more personal and how the emphasis is on the shows and not the networks. I do think there needs to be a Help tab with Videos on different topics such as Navigation to help customers new to Hulu and the UI. Keep up the great work and thanks for engaging with the community, it is nice to see and gives me confidence in Hulu.

[u/JoleneAL → u/Paper_Coyote]

I think Lineup should consist only of shows and movies from "My Stuff" and should come after Keep Watching on the Home Tab. The Home order should be Keep watching-Lineup-My Channels- then keep the rest as is.

This.

[u/phi1428 → u/Paper_Coyote]

Agree with your first point. I just skip lineup now because it's always shows I never watch.