r/Hulu • u/HuluSupport Official Account • Sep 29 '17

WELCOME TO FEATURE FEEDBACK FRIDAY!

Happy Friday, r/hulu! Welcome to our very first Feature Feedback Friday!

“Deb, what is Feature Feedback Friday?!”

I’m glad you asked!

Here at Hulu, we have a lot of scientific ways of conducting user research and gathering feedback… but honestly? No one is quite as passionate as our social community. So in addition to the UX research, I’ve successfully lobbied for the ability to open up targeted feedback collection to our favorite redditors - yes, you!

Introducing Feature Feedback Fridays, a new weekly series where you’ll have the chance to share your thoughts on a specific topic of the week. We’re always on the lookout for actionable feedback, so we hope that this experience will be chock full of great insights (and alliteration).

Today, I am here with Tom, our Director of Product Management for Audience Engagement. In a nutshell, Tom’s job is to make sure you find something amazing to watch as quickly as possible, so you spend less time searching and more time binging.

For the purpose of today’s kickoff session, Tom is interested in your thoughts on the following: general navigation & feedback collection loop

Here are some prompts from Tom to get you started:

  • We want to get you to your favorite content fast, and we’re looking at features like Lineup. What are the most important things for you to see when you first sign in to Hulu?

  • Home is the lists you see when you first start the app (such as Keep Watching, TV and Movies) and My Stuff is the section called... My Stuff, where you can find things you’ve saved by hitting “(+)”. When it comes to organizing your viewing life and choosing what to watch, which do you prefer? If we were to work on simplifying and expanding one of them, which would you be most happy to see get some love?

  • Let's talk about watchlist - there is a lot of passion around this subject (and YES, we’ve fixed the Roku bug!). We want to make sure the new experience is even better. What kinds of things would you like to see become easier in the new experience, and what aspects of Watchlist would you like us to steer clear of?

  • We love your feedback and want to make sure hear about it when we bring your ideas to life. When we bring a new feature into production, what is your preferred method of finding out about it? For example, app-store release notes, reddit, blog post, notifications, video, help article, in-app guide, etc.

Your participation is super important to us, and the success of these sessions is dependent on the volume and quality of feedback we receive - so please keep the feedback on-topic, specific, and actionable.

Have ideas that don’t necessarily relate to today’s topic? Stop by our UserVoice forum for feature feedback, or contact us via phone or chat if you’d like to report a bug. If today goes well, Tom’s team will also be hosting the next few Feature Feedback Fridays to get your thoughts on specific areas such as Live TV and recommendations.

We will check back with you guys later today in case we have any follow up questions. We may not be able to respond to everyone, so thank you all in advance for having this discussion with us! We’re beyond excited to see what you come up with!

EDIT: We're going home for the weekend, but we'll be monitoring this post as more ideas come in! Please continue to leave great suggestions as long as this post is open :)

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u/EricSequeira Sep 30 '17 edited Sep 30 '17

Hello! My girlfriend and I have been using Hulu on Xbox One for a year and we love it. The new format took a bit of getting used to but we’ve accepted it and now like it more.

Some things we’d love to see

  • Can we please have the option to get rid of things from our “keep watching” section? Many times we’d start a show that we wouldn’t want to finish and simply don’t want to see it on the list.

  • A more innovative idea of mine, and something that Netflix doesn’t do. Add a feature to create your own lineup. Unlike Netflix, Hulu is getting new shows from big networks weekly. It’d be nice to set up a line up for my shows. I’d love to have goldbergs, modern family, and the voice stream consecutively on my custom line up. I think this feature would be widely used.

  • When you click a show, it’d be nice if it automatically brought you to the menu of the show in which it gives you the options to look at other episodes and auto play the show after 2 seconds once you pressed it. This would be an easier way to navigate the show

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u/BlackKnight2000 Sep 30 '17

I don't agree with your last bullet point. Automatically navigating or automatically playing a show after a few seconds is annoying. I want the UI to wait for me to actively tell it when to play.