My Shapes Controller died and after contacting support the only “help” I receive Is an invoice for $40. I could have added it to my cart myself.

I don’t know if i can keep supporting Nanoleaf. I have spent hundreds on this company. I have gone through 2 starter kits over the past 5 years, including the original triangles which very quickly were discontinued and the Nanoleaf shapes which were a part of a batch of orders that have known problems with the controllers. I have spent so much on Nanoleaf branded adhesive pads and been so loyal even buying multiple expansions and lightbulbs for my Nanoleaf family. I don’t even know why I do, because over the years the connectivity for them has only gotten worse. I can’t even use my shapes with designs from other people on the internet as my wifi is shared with the apartment complex. I have only been able to use about 75% of its functionality and yet still like an abusive relationship i have poured years of time and money into this company.

So, why is this is the solution? My nanoleaf shapes controller is unresponsive and my shapes are unresponsive at a dim setting. It’s well over $500 of paperweights sitting mounted to my wall. And the support that i get? For a well known and well documented issue (for the past 4 years mind you) of these controllers going bad is an invoice for $40? No discount, No free shipping, not even a replacement at all? Just “hey! Spend more money!”

I just don’t think i can do it anymore. I have loved this company. The innovation has always been astounding. But it’s like they create products they know are half baked and forget about them to move on to the next thing. I can’t keep moving on.

I have just bought the nanoleaf pc screen mirror strips and I was wondering how to get them to turn off after I turn off my PC and for them to turn on and automatically screen mirror when I turn it on.

I understand that the nano leaf hex needs to be connected to the 2.4 ghz band but I am having trouble understanding if the hex is connected to the 5 GHz vs 2.4 GHz band. I am connected to the 2.4 on my phone which I assumed would be all that mattered but now I see that the nano leaf device emits its own signal under WiFi. The error I get is cannot connect to enterprise network so I am assuming it has something to do with the nano leaf device itself and how my router is configured.

Hi folks, I just had a good look at the back of my Sony Bravia (XR 55 A90J) and I'm struggling to figure out a way to attach it in a manner that would result in it being the same distance from the edge and the same orientation / angle towards the wall. This is what the back looks like: https://www.sony.ie/image/79219c8351f745e7dc7746a282a81921?fmt=png-alpha&wid=1024&hei=768 / https://images.webfronts.com/cache/frodbrmcwkiv.webp?imgeng=/w_500/h_500/m_letterbox_ffffff_100

So basically the top is just the panel / flat, the sides are beveled outwards at about 45 degrees, the bottom is raised but flat, and of course all the plugs are on the bottom.

Anyone had a similar TV / back cover? I'm thinking on finding raised plastic "corners" for the top, not too worried about the bottom. Alternatively, am I just overthinking this and just "stretch" the step between the back cover and panel and not care about the different angle on most of the sides?

Hey, guys. I bought this TV light strip and the print on the packaging looks off. Is it a knockoff?

Hi all,

Does anyone know where you can get these in Australia? I can only find eBay options with post from America (total for one would end up costing more than the lights are worth), and the one Etsy seller today cancelled the order 😭

Thanks~

When I first got my Nanoleaf products a year ago it was frustrating. Lines would start flickering. Services wouldn’t pair. But over the past few updates the products are working flawlessly. I’m so happy with all of it. So thanks team for updating this stuff!

I have 2 sets pf the Hex nanoleafs purchased in 2020. They look great and I’d like to expand the pattern with more hex shapes. Since I want them to all work together, can I use the current model of the hex, or do I have to look for the previous model?

I switched my network SSID and cannot get my 4D to setup no matter what I do. Support has offered some basic tips but has been slow to respond and hasn’t been able to fix the issue. Looking to see if any one else has a suggestion.

Separate IOT network with 2.4ghz only, fixed channel, simple one word SSID, multicast traffic allowed, phone and AppleTV connected to the same IOT network, no client isolation, no other advance WiFi features. Using Unifi equipment and tried with enhance IOT connectivity on and Off. Have rebooted router, AP, phone, and hubs. Reset 4D by holding > and power and plugging in. Also reset by holding > and power while plugged in. Triple checked everything has a good connection. Wireless AP is in the same room. Tried with multiple phones on different IOS versions.

No issues with other WiFi devices including HD lightstrips. The most annoying part is that it was connected to the same exact equipment in the same house before. I’m pushing my 40th attempt and about to give up.

So the connector didn’t work and when I took it back off the solder popped off? Any way to fix this?

My controller broke off today, it does not seem like an easy fix. Has anyone fixed it before or am I just screwed? I also cannot seem to find a replacement withint Europe.

We had a power cut yesterday and ever since then the Nanoleafs won’t pair up, I thought I’d remove them from the app and re-add. But whenever I plug them in, the panels go white and nothing more. Can’t turn gthem off unless I unplug for the power. Can’t pair them, app said to hold down power and + did that. Lights flash for a bit then go off. Panels remain on and white. But still refuses to pair. Tried QR code. NFC chip and the 8 digit code. Nothing works. You guys have any ideas? Or is my processor dead?

I was taking the my entire nanoleaf aurora setup off the wall, and when I removed the controller, I saw this burn mark on the wall behind where it was. There also some discoloration on the controller, but I hadn't noticed that before, because it's in a place that doesn't get a lot of light. Is this normal? I messaged support and they pretty much just said "sorry, can't help, you." I get that it's old and out of warranty but...yeah.

I have slowly been updating my lights from 3.0.1 to 3.0.2 and noticed that Adaptive Lighting no longer works on the lights that are on 3.0.2.

The option shows in HomeKit, and I'm able to select it, but the colour doesn't change. It just stays on the last colour selected before switching to Adaptive.

Is this a known issue? Note: my lights are all Thread over HomeKit which do still support Adaptive Lighting.

Add data point: Lights that were updated to 3.0.2 and on Adaptive Lighting from before the update, still work with Adaptive Lighting. But as soon as I choose a different colour, I then can't get it back (again, I can click it, but the colour doesn't change to Adaptive).

The long awaited 4D Version 2 (V2) that was previewed for a while is now available to order today (21/08/2025).

Link to the product and for purchase:

https://nanoleaf.me/en-MY/products/nanoleaf-4d/?category=4D&version=v2&size=65&utm_source=Social_Media&utm_medium=All&utm_campaign=Nanoleaf-4D-V2&fbclid=PAQ0xDSwMTrIpleHRuA2FlbQIxMQABp3u0jPOFG8YZyDVZk0hHTHRj4srPFKHRscyvPJkEkF6YVa70QQ0CCSS61jg3_aem_5xRNBx8h2wjv7t2ZqbkxNg

I've spent lots of time communicating and analyzing a problem with my outdoor string lighty. Unfortunately the ticket got closed (although I asked for it to not be clsoed). I do not want to start from scratch. So nanoloeaf, would you please reopen my ticket 152967.

Nanoleaf suggests both soft and hard resets by pressing the Reset button. Where is that on Skylights?

Hi everyone,

I recently pulled down my Nanoleaf shapes and want to create a new design. I was wondering if anyone has made any anime-themed designs. I would love to hear anyone's input!

I'm thinking things such as One Piece, Naruto, Attack on Titan, and Demon Slayer shows like this!

Nano leaf 4D is out!!!

https://reddit.com/link/1muyxg3/video/nhmq6nkca2kf1/player

Hey everyone

TLDR, like everyone else, my Nanoleaf had terrible pairing problems with the app and Alexa (updates didnt help and sometimes exasperated the problem). By some miracle (and many resets) I got my alexa to consistently control it.

After over a year of leaving it alone and it working...

• out of no where the power LED started flashing blue
• All the panels having a dim white light...
• The buttons are now completely unresponsive for the first time, meaning I cant hard reset that I normally do
• And of course, the app is not able to connect to it

Why is this happening? can anyone help?

Thank you!

I made some routines or schedules for all my panels on my phone using the app.

But i also reinstalled the desktop app for the latest version today.

Then i noticed the routine/schedule feature or options is missing from the menu !

Did they remove that in the new version ??

Hi all,

I have the secret lab MAGNUS desk and the MARGB light.

I somewhat added the 4D light to my monitor.

They don’t sync together which is a tad annoying.

At time of 4D purchase I did try looking around and it was suggested this couldn’t be done but may happen. Now a quick search (AI generated result) suggests that it can.

Problem is when I go to scenes which appears to be how you get Sync+ working nothing shows up or, possibly the 4D does as that’s how I get to that screen, but there’s nothing showing to sync it to.

I can see they’re on different connection types. One is WIFI and the other threads which I assume is the likely issue?

So …

Can it be done? It so … how?

Thank you.