r/Nest • u/Valuable_Street9878 • May 06 '25

Camera My mom got hacked…

Post image

So my mom’s whole phone got hacked a while back. Every account she had on her phone was taken. She had these google nest cameras I have no idea anything beyond that. I can’t find a factory reset button and she can no longer get into her account and she can’t get into the email used for the account. Is there anything we can do so she can’t use her cameras again? Also picture for reference

37 Upvotes

79% Upvoted

28 comments sorted by

View all comments

-7

u/oklachiisai May 06 '25

You can reset them. I have 9 of these cameras and love them.
To reset use a paper clip end. The best advice I know to tell you is find the instruction booklet that came with them. You will also need to have access to the QR code. If she has a subscription that she pays for storage of her recordings, somehow she will need to get in touch with Google to cancel her subscription.
The cameras are not difficult to reset up but she should get a new account with Google and have Google delete the other account. She will need to have her security questions and answers so she can prove she is the owner of the hacked account.