r/Nest • u/Valuable_Street9878 • May 06 '25

Camera My mom got hacked…

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So my mom’s whole phone got hacked a while back. Every account she had on her phone was taken. She had these google nest cameras I have no idea anything beyond that. I can’t find a factory reset button and she can no longer get into her account and she can’t get into the email used for the account. Is there anything we can do so she can’t use her cameras again? Also picture for reference

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u/ikifar May 06 '25

Looks like you need a paperclip https://support.google.com/googlenest/answer/9252162?hl=en-CA#zippy=%2Cnest-cam-indoor-and-outdoor-or-nest-cam-iq-indoor-and-outdoor%2Cnest-cam-iq-indoor-and-outdoor

If it doesn’t have a reset button you need to either get into the account or call Google Nest

10

u/schwaggyhawk May 06 '25

The cameras in the picture are 1st gen Outdoor. No reset button. "There is no factory reset button on Nest Cam Indoor and Nest Cam Outdoor. To reset one of these cameras, simply remove it from your account."

1

u/right164 May 07 '25

1st gen! The IQ cams are so far superior; trash em & find some on eBay.