r/Nest • u/becuzIamGr0wn • 12h ago

Troubleshooting 3rd gen fell on ground blank screen

Thermostat fell on ground. No display, Doesnt show on Wi-Fi, no blinking lights when on wall. If I connect usb charger then blinks red.

What are the chances maybe the battery is just disconnected from the fall?

UPDATE: I took another nest 3rd gen and it worked in the brokens install location. The old thermostat does not work in the others install location.

I opened up the thermostat pressed down on all the connections including the battery and reassembled. It still doesn't power on when installed on the wall base, but when using usb it blinks green and i saw the start up screen appear, but now it is humming.

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u/sryan2k1 Nest Thermostat Generation 3 12h ago

You know the answer to that.

1

u/Zealousideal_Pen7368 DIY | Nest 3gen & E | Hello | Cams | Floodlight 9h ago

Unfortunately it is broken.