r/shopify 18d ago

ONGOING ISSUES - Please read our Group Rules before posting / commenting

29 Upvotes

We are getting way too many rule violations, resulting in posts / comments being removed and (in some cases) users banned. Before you ever post or comment in r/Shopify please read the group rules (a big THANK YOU to our members who regularly report such posts/comments for rule violations - they help more than you know).

All users must have an account age of 10 days and a minimum of 10 comment karma (not overall karma). Both conditions must be met.

A few quick notes on what you cannot do here (because these are the most commonly violated rules) - most of these should be common sense to veteran reddit users and they are shared with a majority of other such groups -

  • Do not post a store for a review (in any way - this means 'why am I not getting sales?', or 'why such low conversions?' posts). Please use r/ecommerce or r/ReviewMyShopify groups for this

  • Do not promote your app, offer, service, site, perform app research, ask about 'pain points' or anything else related to Shopify services, apps, or development (r/ShopifyDev or r/ShopifyAppDev are good groups for that), even if 'free'.

  • Do not solicit personal contact with a user of this group in any way, (DM request, sending DMs, etc). Share all helpful information in the thread so that everyone reading will benefit, and to remove the appearance of self-promotion.

Other rules certainly apply to the group, but these 3 are seeing many removals and account bans every day. The group is here to help Shopify users. It is not a focus group, nor is it here opportunists to take advantage of those who may be new to the group.

Lastly, remember that the internet gives the cover of anonymity to all users; Many users here are legit and only intend to help, but many others have selfish motives. Never trust a random stranger on the internet, and certainly never give anyone your passwords or financial information for services without thoroughly checking them out first. The sad reality is that scammers abound in groups like this - make every effort to protect yourself.

Moderators are always open to rule suggestions or changes - it is your group, just message us!


r/shopify 6d ago

Meta Need to vent. Shopify's Support is officially the worst it's ever been. Saddest part is 10 years ago Shopify Support was the best in class.

134 Upvotes

We are dealing with a minor issue I couldn't solve this morning so I reached out to the AI support chat.

After a few minutes when the AI couldn't solve the problem it suggested I talk with a human and provided me a link to talk with human support.

Seems simple enough, right?

WRONG!

It takes me to a second AI where I explain that the first AI sent me here to talk to human support and I request to talk to a human. The AI denies that request - we rehash my issue - the AI still can't solve the problem so I ask again to connect me with a human.

The AI then tells me the following...

"Shopify has updated its support system so that for most plans, including the Professional plan, the primary way to contact support is through the Help Center Assistant chat, which is available 24/7. Direct phone or email support is generally reserved for Shopify Plus or Retail plans. This means that for your plan, human support is accessed by chatting with the Help Center Assistant first, which can then connect you to a human advisor if needed.

If you're having trouble reaching a human advisor through the chat, try providing clear details about your issue and explicitly request to speak with a Support Advisor. This process helps route your request appropriately.

So, while it might feel like an update has made it harder to contact a human, the chat assistant is designed to help triage and connect you to the right support based on your needs and plan type.

If you want, I can help you draft a message to the chat assistant to increase your chances of reaching a human advisor."

This is beyond contradictory, weird, and ultimately unhelpful. Two separate times the AI recognizes it cannot solve my problem - and it's only advice is to help me draft a message TO ITSELF to increase the chance that I can actually talk to a human.

I remember the days when you could call up Shopify - talk to someone awesome who was super helpful - but now those days are gone.

Absolutely ridiculous - and I'm sure I'm not the only one facing these issues.

Update:

I am still in this chat as a personal mission now to connect with a human. I have asked to talk with a human at this point 9 seperate times - and the only help it has provided is either a link to a different AI - or suggesting it can write a prompt to increase the likelihood of talking to a human.

Final Update:

After 20 different iterations of asking to talk to human support (including suggestions in this thread) I am still no closer to talking to a human and ultimately solving my problem.

I need to get back to work - hopefully someone at Shopify reads this and realizes that this is not a one person issue - but a problem a lot of us face.


r/shopify 3h ago

Shipping Connect Amazon Seller account to Shopify For Better Shipping Rates? (UK)

4 Upvotes

Hello,

I have an Amazon FBM seller account and a Shopify store.

I get much better shipping prices on the Shopify store than I do through either Amazon or directly with the courier.

Anyone know if it's possible to connect an Amazon Seller account to Shopify so that I can purchase delivery through the Shopify platform using their discounted rate?


r/shopify 4h ago

Shopify General Discussion Skeptical about my shopify store getting banned?

6 Upvotes

I have a press-on nails brand and sell nails + nail adhesive glue + nail remover on my site. All under my own brand name with custom packaging. I see that “adhesives” are restricted product category because they’re flammable according to shopify documentation, however, my tons of competitors have been selling such items (interestingly some from the same supplier) for years and they are still on shopify and using shopify payments (shop pay). Am I thinking too much? Why haven’t they got banned if glues are restricted? This is my bread and butter and cannot afford getting suspended or flagged esp that I’m selling my own products! Who should I consult to be sure? Shopify support is useless.


r/shopify 3h ago

Shopify General Discussion Custom notifications?

4 Upvotes

hello , i m making an auction type website , using auction today app , and just realised it doesn t have a notification system on site , just via email , how do i fix this ? I want users to receive notifications when someone outbids them . thanks


r/shopify 5h ago

Products Shopify Reporting & Me: Partners in Freedom (How to Cull Dead Weight)

3 Upvotes

Hi all,

I’ve got about 1,700 products in a POD Shopify store and want to clean house. My rule of thumb for “dead stock” is:

  • 0 sales in the last 90 days
  • 0 traffic/impressions in the last 90 days
  • Exclude anything created in the last 60 days

That should give me a clean list to draft/archive.

The problem: Shopify won’t give me sales, traffic, and created date in one report with SKUs included. VLOOKUP between exports is not practical at this scale. The traffic metrics (sessions by landing page or Shop impressions) don’t line up cleanly either.

What I’ve considered:

  • If I can generate a proper report (sales + traffic + SKU + created date), I could then tag all the dead SKUs in bulk and use that tag to mass archive/draft them in Shopify.
  • From what I’ve seen, Report Toaster might be able to generate exactly this report.

The ask: Has anyone done this before? Is Report Toaster the right tool, or is there another smart way to batch-identify and kill dead products without drowning in spreadsheets? I have to imagine this sort of thing has a name?

Thank you in advance!


r/shopify 7h ago

Orders Tracking App not synched - Need help

3 Upvotes

For my orders I’m using ParcelPanel as the tracking app. The problem is pretty unprofessional: let’s say the customer receives their package at 1 PM – the “delivered” email usually goes out 10–12 hours later. By then, the customer already has the package in their hands, which makes the notification feel pointless and sloppy.

How do you guys handle this issue? Do you use another app, or just skip the delivered email entirely?


r/shopify 20m ago

Shopify General Discussion Built a free Shopify analysis tool based on patterns I keep seeing here - need a few beta testers

Upvotes

Been pretty active here lately answering technical questions, and I keep seeing the same 5-6 issues costing stores money - things beyond just "your site is slow."

So I built a quick analysis tool that checks for:

  • The $65 shipping threshold with $35 products pattern
  • Mobile/desktop conversion gaps
  • Bundle opportunity blindness
  • Collection organization issues
  • Hidden technical problems

It generates a PDF with specific fixes, not generic advice.

Need 3-4 people to test it before I make it publicly available (free). Takes me about 20 mins to run the analysis.

If you want to be a guinea pig, comment or DM your store URL. I'll send you the PDF within 24 hours.

Not selling anything - just want to make sure the report format makes sense before releasing the tool.


r/shopify 43m ago

Marketing I really want to hear your guys experience in finding and working with influencers... What is the process like, any annoying parts etc?

Upvotes

Any help will be really appreciated! Just ready to do an influencer marketing campaign and want to know your experience!


r/shopify 10h ago

Orders Anyone else just get a really delayed payment?

4 Upvotes

I just received a payout for orders from Nov 1, 2024 - Sep 5, 2025 which is much larger than normal. I have still been getting daily payouts as usual, but in looking at these orders, apparently there were quite a few where the log that the order "will be added" to a payout was created but not the one where the "order was added" to the payout.

It does not appear to be tied to a specific payment processor, or to a specific product.

I'm happy, but also a bit bewildered since this is a lot of money to just be held up, and it was certainly not something I was checking orders for since most orders pay out just fine. Anyone else see this before? I guess I will keep tabs on this a bit more.


r/shopify 15h ago

Shipping Canada to US shipping. Let’s do a temperature check!

9 Upvotes

We’re 7 business days into the removal of the de minimis. Would love to hear everyone’s experience so far with shipping their products from Canada to US.

  • Who have you been shipping with?
  • Any noteworthy challenges?
  • Have you been billed for any duties/tariffs, and/or other carrier fees yet, and were they to your expectation?
  • Who’s the best value out there right now for shipping?
  • Tips, feedback, etc

Let’s help each other out!


r/shopify 10h ago

Checkout Sharing order links which customer can edit

3 Upvotes

We've built an automation so that our sales team can send a proposal to a customer which includes an auto-generated Shopify draft order. This means, if the customer wants to proceed with the purchase, they're already on the checkout and it all works well.

The issue which we're facing, is that if there is an accessory or the customer wants to change the cart in any way, they are unable to do so.

Is there any way to create a draft "cart" or for the customer to edit the items at the checkout?

Thanks a lot in advance for any help.


r/shopify 15h ago

Apps Best way to deal with fraud on digital downloads?

6 Upvotes

Ive been dealing with fraud on my shopify store. I sell digital products using "digital downloads" in shopify, and have been getting a lot of fraudulent orders and recently got a chargeback. I use blockify to help me block certain bots and ip users, but fraudulent orders are still going through because digital downloads automatically fulfills no matter what, even if I try and cancel the order to heed shopify's warning. Ive been considering switching to send owl, but is that the cheapest option i have to stop these orders from being fulfilled and going through? Their cheapest subscription is $39, and I'm already paying $39 for just my shopify subscription plus $20 for my blockify app. I'd rather not shell out a whole extra forty dollars, but if it's my best or only option, I'll suck it up.


r/shopify 9h ago

Shopify General Discussion Product edit history logs

2 Upvotes

Hello,

We have found a few instances recently where a product is missing from our site because it’s been switched to a draft. But I am not sure how/why the product was switched to a draft, instead of active, and so I’d like to if there is a way to view product activity/history? I’d love to see what users made changes, or if it was a tag deleted, etc.


r/shopify 22h ago

Shopify General Discussion Should I migrate from WooCommerce to Shopify or stick with WooCommerce?

17 Upvotes

Hey folks,

We currently run a WooCommerce store with about $25k monthly revenue, 500+ products, and around 15,000 orders.

We’re considering migrating to Shopify because: • The Shopify storefront looks cleaner and more modern out of the box. • It seems to have better handling of data and reports (can anyone confirm if Shopify’s data accuracy is really better than WooCommerce?).

But there are a few things bothering me after doing some research: 1. Store closure risk → I read that Shopify can close a store at any time. For example, if we face a dispute in our payment gateway (we use Razorpay in India), could Shopify actually shut us down? Is there any way to back up or safeguard against this? 2. Transaction fees → Shopify’s 2% transaction fee feels steep. Do they charge this on all types of transactions, or just card transactions? How do most high-volume stores handle this? 3. SEO → How does Shopify SEO compare to WooCommerce? WooCommerce is very flexible with plugins and control over meta/URLs. Does Shopify restrict us in any way? 4. International scaling → We plan to scale our brand internationally. Should we create separate websites for different countries, or will Shopify handle specific products per country/market smoothly under one store?

Some background: I have decent knowledge of WordPress development, so the tech side of WooCommerce is manageable. But right now, our main issue is data accuracy—WooCommerce reporting and order data have been unreliable, which is pushing us toward Shopify.

Would love to hear from anyone who has migrated from WooCommerce to Shopify at this scale. What’s been your experience with Shopify’s data accuracy, transaction fees, and global scaling?

Thanks in advance!


r/shopify 21h ago

Shipping UK Shopify now has Royal Mail, and it's 25% cheaper than Click&Drop??

11 Upvotes

EDIT: spoke to Royal Mail and turns out my OBA prices are pretty much identical to these with the surcharges and green fee etc. 😂

You can now create Royal Mail shipping labels from within Shopify, and for the 24hr Tracked that I pay £4.19 for via Click&Drop (increasing next month), I could get it via Shopify for £3.47...

Can't really see how it makes much sense staying on Click & Drop and surely loads of customers will move across to Shopify? I'm currently doing 300 orders a month, so it's a big saving.

Someone tell me the con's that I must be missing as it doesn't make much sense (I'll happily buy my own 4x6 labels)

Shopify

Tracked24: £3.47

Tracked48: £2.79

Click&Drop Prices (October onwards)

Tracked24: £4.65

Tracked48: £3.65


r/shopify 15h ago

Shopify General Discussion Why do you use Shopify over WooCommerce/wordpress?

2 Upvotes

As the title says but also if you're on the fence either switching why so?


r/shopify 17h ago

Shopify General Discussion Should I run everything straight through Shopify?

4 Upvotes

I'm starting to sell my product, and I'm finally to the stage of creating the website. I was wondering should I run it straight through Shopify, or an external website outside of Shopify using something like wix with a buy button? I'm planning to do drop style releases, and don't really want to pay $ for the other months I'm not actually selling things. I hope this makes sense lol


r/shopify 20h ago

Shopify General Discussion This Week's Top E-commerce News Stories 💥 Sep 8th, 2025

7 Upvotes

Hi r/Shopify - I'm Paul and I follow the e-commerce industry closely for my Shopifreaks E-commerce Newsletter, which I've published weekly since 2021.

I was invited by the Mods of this subreddit to share my weekly e-commerce news recaps (ie: shorter versions of my full editions) to r/Shopify. Although my news recaps aren't strictly about Shopify (some weeks Shopify is covered more than others), I hope they bring value to your business no matter what platform you're on.

Let's dive into this week's top stories...


STAT OF THE WEEK: 85% of Nvidia's $46.7B revenue came from just six mystery customers during Q2, according to TechCrunch. The company didn't disclose the names of the companies, but indicated that they were all “direct” customers, including OEMs, system integrators, or distributors, which are then purchased by “indirect” customers such as cloud service providers and consumer Internet companies.


Google won't have to sell its Chrome browser, according to U.S. District Judge Amit Mehta — the same judge who ruled last year that Google holds an illegal monopoly in online search and related advertising. Instead of breaking up the company, Judge Mehta barred Google from signing exclusive search distribution deals and required it to share some search data with rivals, though he allowed ongoing payments like its $20B Safari deal with Apple to continue. Google plans to file an appeal, which means it could take years before the company is required to act on the ruling, as the case is likely to end up in the Supreme Court. A lot can change in the market in the meantime, which would impact the merits of the case.


Amazon is putting an end to its Prime Invitee Program, which let Prime members share their free shipping benefits with friends and family from a different household. The program is ending at the end of this month, and customers will roll into the Amazon Family program, which lets Prime members share benefits with one other adult and up to four kids in their home. Family members can also share Amazon Music, audiobooks, e-books, and access to Grubhub+ with the Family program. One big change, however, is that Prime Invitee didn't require users to share a wallet, whereas Prime Family does to ensure that all members are in the same house. The change comes as Prime signups in the U.S. in the run-up to this year's Prime Day fell short of last year's total and the company's target.


Amazon must face a class action lawsuit on behalf of hundreds of millions of U.S. consumers over claims that it overcharged for products sold by third-party sellers, a federal judged in Seattle ruled. U.S. District Judge John Chun certified the nationwide class-action involving 288M customers and billions of transactions, marking one of the largest-ever cases of its kind in the United States. The suit includes buyers in the United States who purchased five or more new goods from third-party sellers on Amazon since May 26, 2017. The lawsuit claims that Amazon violated antitrust law by restricting third-party sellers from offering their products for lower prices elsewhere on competing platforms while they are also for sale on Amazon, which has allowed Amazon to impose inflated fees on sellers, resulting in shoppers paying higher prices for items. Guilty! Next!


European Union regulators hit Google with a €2.95B ($3.5B) fine for breaching its competition rules by favoring its own digital advertising services and ordered the company to ends its “self-preferencing practices” as well as take steps to stop “conflicts of interest” along the advertising technology supply chain. The decision comes more than two years after the European Commission announced antitrust charges against Google, at the time saying that the only way to satisfy antitrust concerns about Google's digital add business was to sell off parts of its business. However this recent decision marks a retreat from that earlier position, aligning with Judge Mehta's decision in the U.S. last week


Simultaneously across the ocean, a federal jury in San Francisco ruled that Google must pay $425M for unlawfully tracking millions of users who believed they had disabled data collection on their accounts, concluding a trial in which plaintiffs argued that Google violated its own privacy assurances through the Web & App Activity setting, which lets users manage whether their searches, location history, and interactions with Google or partner websites and apps are stored.


The Irish EU Data Protection Commission fined TikTok €530M ($600M) for illegally sending European's data to China, where its parent company ByteDance is located. Specifically TikTok was found in breach of two articles of GDPR for not fulfilling its obligations concerning data transfer to China and transparency. The company now has six months to brings it data processing into compliance or suspend any transfers to China. TikTok rejects the regulator's decision and plans to appeal.


In MVNO news this week... MrBeast is rumored to be launching a mobile phone service in 2026, according to a leaked investor deck from early 2025 viewed by Business Insider. The move could help round out his portfolio of brands which now include Feastables (a chocolate bar brand), Lunchly (a Lunchables competitor), and a toy line, among others. OnePay, the fintech majority owned by Walmart is following in Klarna's footsteps and launching its own branded wireless plan called OnePay Wireless, which will cost $35/month for unlimited 5G data, talk, and text on the AT&T network. The plan can be activated through the OnePay app and is launching in partnership with Gigs, a software platform that provides “MVNO-as-a-Service.”


Amazon is pausing a controversial plan to redistribute its fleet of delivery vans after encountering widespread resistance from its delivery service partners that operate them. These partners lease the vans from a fleet manager selected by Amazon and are contractually obligated to pay for repairs before returning them to the company for redeployment (of which they have no option to say no), and participants say they have been hit with surprise bills totaling tens of thousands of dollars. Some delivery service providers say the high repair bills have been impacting their profitability, but that they have no ability to challenge them without risking that Amazon cancel their contracts. Several company owners have chosen to close down or declare bankruptcy because they couldn't afford the repair costs.


Costco e-commerce sales grew 14.8% in Q3 YoY, on top of 20.7% growth in 2023, and it turns out that much of that growth can be attributed to the company's online gold sales. Analysts estimate that Costco sells over $200M a month in gold, which hit a record high of more than $3,600 per ounce on Wednesday. Although precious metal sales have thin margins, they do wonders at boosting Costco's bottom line e-commerce revenue growth. Costco's super low markup on gold is a big appeal for first-time gold buyers who trust the product they're receiving since it comes from Costco versus a shady pawn shop or local gold dealer, and the appeal is helping to drive hundreds of millions of dollars in sales through its website, allowing Costco to show strong e-commerce growth with relatively low risk or long-term capital investment.


Nepal's government shut off access to 26 major social media and messaging platforms including Facebook, X, YouTube, WeChat, and LinkedIn after they failed to comply with its registration requirements by providing a local contact, grievance handler, and person responsible for self-regulation. A spokesperson for the ministry said, “We requested them to enlist with us five times. What to do when they don't listen to us?” The ban has caused confusion across the country and ignited fears about how it could affect press freedom and the tourism industry, as well as how families can continue to communicate with relatives working abroad as migrant laborers. Many users have switched to Viber and TikTok, the only major platforms that have complied with the registration.


OpenAI is launching the OpenAI Jobs Platform, a new AI-powered hiring platform to connect businesses with AI-savvy employees and freelancers, putting it in closer competition with Microsoft-owned LinkedIn. The platform, which is expected to launch in mid-2026, “will use AI to help find the perfect matches between what companies need and what workers can offer,” offering a dedicated track for small businesses and local governments to access top AI talent. So AI will write the job posts and the resumes, and then connect the two? LOL. OpenAI is also introducing AI certifications via OpenAI Academy, a program designed to validate AI fluency from basic workplace use to prompt engineering, aiming to certify 10M Americans by 2030.


Whaleco Inc, the U.S. subsidiary of PDD Holdings that's responsible for Temu's operations within the U.S. and other international markets, will pay $2M to resolve allegations that it violated the INFORM Consumers Act by failing to provide consumers with required information and tools to help them avoid and report stolen, counterfeit, or unsafe goods while shopping on the website. This is the first action taken to enforce the INFORM Act, which requires online marketplaces to provide a way for consumers to report suspicious activity and to disclose identifying information for high-volume sellers. The proposed consent order would also require Temu to add clear telephonic reporting tools and disclose mandated seller information across all marketplace versions to comply with the INFORM Act.


Shein took heat for using an AI-generated image of Luigi Mangione, the suspect in the 2024 murder of United Healthcare CEO Brian Thompson, to sell a floral button-down shirt — which he looks great in, but it's not actually him! The listing was created by the third-party brand, Manfinity, and was removed after discovery, although it had already sold out in most sizes. Shein told Newsweek that it was “conducting a thorough investigation, strengthening our monitoring processes, and will take appropriate action against the vendor in line with our policies.” 


Zalando, Europe's biggest online fashion retailer, sued the European Commission after it was designated a very large online platform (VLOP) under the Digital Services Act, arguing that it differs from other online giants because it's a hybrid service, selling its own products as well as those from 3rd party sellers. However the courts rejected Zalando's lawsuit and confirmed the company as a VLOP, citing its 83M monthly active users, not the 30M it claimed on the basis of its gross value of sales generated under its Partner Programme, because Zalando itself could not distinguish which of its monthly active users were or were not exposed to information provided by 3rd party sellers. The Commission said that the ruling sent a message to U.S. critics (*cough*, Donald Trump) that the judgement “confirms once again that the DSA is a non-discriminatory tool” and “applies to all online platforms in the EU.”


Amazon is testing new AI-powered agentic workplace software called Quick Suite that lets companies design custom agents for business and team needs, according to internal documents viewed by Business Insider. Several companies have been given a private preview of the new technology including BMW, Intuit, and Koch Industries, and Amazon recently sent out invitations for an internal beta test. Quick Suite will merge some of AWS's existing products, such as its data analysis platform QuickSight and its AI chatbot Q Business, while adding a new product called Quick Flows that provides pre-built workflows that let customers automate tasks through natural language prompts.


President Trump hosted CEOs and executives from major tech companies at the White House on Thursday evening including Mark Zuckerberg, Tim Cook, Sam Altman, Satya Nadella, and Sundar Pichai, where one by one, he asked each executive how much they were investing in the United States, all while broadcasting the event on C-SPAN. Noticeably absent from the event was Elon Musk, Jeff Bezos, and Jensen Huang, but it's unclear if they weren't invited or if they had a scheduling conflict. At one point, Zuckerberg was asked by Trump how much he was spending, to which Zuckerberg replied, “Oh gosh, um, I mean, I think it's probably going to be something like, at least $600B through '28 in the US, yeah.” However later he leaned over to Trump to privately admit that the president caught him off guard, saying, “I'm sorry I wasn't ready… I wasn't sure what number you wanted to go with” — not realizing that the moment was caught on a hot mic.


Anthropic agreed to pay $1.5B to authors for pirating their work for its AI training and destroy all copies of the books that the company pirated to train its models, covering 500k works and marking the largest publicly reported recovery in the history of U.S. copyright litigation. If the court approves the settlement, each author will receive $3,000 per work that Anthropic stole, however that figure could be much higher depending on the final number of claims submitted. The settlement would set an incredible precedent for similar cases moving forward.


BestBuy named FedEx its primary national parcel carrier, choosing the company over competitors for its Sunday delivery capabilities. To cement the partnership, Best Buy added FedEx real-time tracking data into customer order communications to provide “more timely and accurate updates” and “reduce support calls, cancellations and reship costs.” Best Buy still uses USPS, OnTrac, Shipt, DoorDash and Roadie in some regions, while marketplace sellers can ship with UPS or the courier of their choosing.


Wix introduced Email Assistant, a generative AI tool that drafts and designs marketing emails while helping merchants refine layout, visuals, and messaging. Users can chat with the tool to explain campaign goals, share ideas, and set tone of voice, and the Assistant will pull relevant business data from the Wix business manager to generate a draft with copy and visuals. The email can then be edited manually or refined further through the Assistant.


Meta updated its Ads Manager to include incremental attribution, an AI-powered option that aims to show a clearer link between ads and conversions. Standard attribution credits conversions within set time windows, while incremental attribution predicts whether a conversion was caused by an ad using machine learning models. The approach considers more data points to reflect modern consumer behavior, aiming to provide broader performance insights. Meta’s documentation has been refreshed to explain the differences, and the option now appears to be available to more advertisers.


Chinese e-commerce and logistics companies are rapidly leasing warehouse space in Europe as U.S. tariffs under President Trump push them to seek alternative markets. In the UK alone, Chinese firms have taken more than 2M square feet this year, led by JD.com’s 900k sq.ft. expansion and launch of its Joybuy platform. Other players like Shein, Super Smart Service, Top Cloud Logistics, and Daals are also expanding across the continent, with Poland and the UK their top choice for hubs. Europe's largest publicly traded industrial property developer, CTP, said that Asian manufacturing tenants typically account for just over 10% of its leasing activity, however they've accounted for 20% of activity in the prior 18 months, with over half of those occupiers from China.


Singapore police ordered Meta to introduce anti-scam measures on Facebook after a rise in impersonation scams involving government officials. Meta faces a possible fine of up to S$1M if it fails to comply, under Singapore's Online Criminal Harms Act, which began in February 2024. Police data showed cases of impersonation scams involving government officials tripling to 1,762 in the first half of 2025, with losses reaching S$126.5M, marking an 88% rise YoY.


In education initiatives this week… TikTok added new courses and guides to help creators and merchants build their presence on TikTok Shop, including a “Creator Pilot Program,” content policy quizzes, and scores for Shop guideline compliance. eBay unofficially relaunched its Education Specialist program, which it killed in 2016, making available in-house advisors who can offer tailored guidance to sellers during free 45-minute clinics, offering one-on-one advice on topics like selling basics, growth strategies, and seller standards. Eligible business sellers are entitled to three sessions per year, with the program ideally suited for those with under $100k in GMV in the past 12 months. 


The Consumer Financial Protection Bureau plans to rewrite Biden-era rules in the next year on small business lending, personal data rights, and nonbank oversight, as well as potentially eliminate existing rules on mortgage servicing, loan officer compensation, and payday lending. Great idea! Who needs consumer protection laws? The 2008 crisis proved that banks and lenders can act responsibly in safeguarding consumers from predatory lending practices, right? What a joke. It's unclear at the moment how the CFPB will achieve its deregulatory goals given that the Trump Administration wants to fire up to 90% of the bureau's staff, and employees are currently being paid not to work while the agency fights a legal battle with the National Treasury Employees Union. So the potential outcomes are currently either — deregulate or gut the agency so that enforcement becomes impossible — a loss for American consumers either way.


Roblox introduced Roblox Moments, a short-form video feed that lets users capture, edit, and share gameplay clips directly on the platform via a familiar TikTok-style feed. Players can watch highlights like wins or fails and tap “join” to instantly try out the featured experience themselves. The company plans to release APIs to let creators build their own in-experience content creation and sharing tools, aimed at boosting creativity, social interaction, and monetization. Love it!


Facebook is bringing its poke back! Technically it never went away, but now Facebook is once again trying to bring more attention to the legacy feature by making it a more central part of the Facebook experience. Now users are able to poke their friends from a new, dedicated button directly on their Facebook profile, which will alert the recipient through their notifications. Recipients can also see who poked them in a new Pokes Dashboard, as well as view their “poke count” with friends. $10 says Facebook tries to monetize the poke in 2026?


P.Louise, a UK-based beauty brand, broke its own TikTok Shop Live sales record with $2.7M in revenue during a 14-hour Christmas collection launch. The event featured two new advent calendars and lifted the brand's AOV to $80 compared to $20 in last year's sessions. P. Louise now holds the top two TikTok Shop Live Records in the UK and EU and ranks as the platform's leading brand overall.


Instagram released an official app for the iPad, just a short 15 years after the device first launched in 2010. For almost a decade, Instagram chief Adam Mosseri repeatedly dodged questions about whether the iPad would get a dedicated app, claiming the company didn't have the resources or that it wasn't a priority, despite the demand from iPad users. The new app opens to a Reels feed with Stories and Following tabs, shows comments beside full-size videos, and displays DMs with the inbox alongside chats, similar to Messenger desktop. Meta says a tablet version for Android is coming soon.


Klarna expanded its debit-first card to users across Europe following a successful launch in the U.S. in July, where 685k Americans signed up within two months. The Klarna Card is debit by default, allowing users to pay instantly with their own funds at more than 150M locations that accept Visa, but following the transaction, cardholders can choose to pay upfront or choose from various BNPL payment options. The card is available in Austria, Belgium, Finland, France, Ireland, Italy, the Netherlands, Portugal, Spain, and Sweden with plans to expand to additional European countries soon.


In corporate shakeups this week… Dilip Kumar, VP of AWS Applications who led its Quick Suite AI project and previously launched Amazon's Just Walk Out store technology, is “just walking out” of his role later this month, but it's currently unknown whether he's leaving Amazon entirely or simply stepping into a new position within the company. Nick Daniel is stepping down from his role as Chief Product Officer of Etsy. Oracle is laying off 101 employees in Seattle, and Salesforce CEO Marc Benioff said he's cut 4,000 customer service jobs, bringing in AI agents to do the work.


Speaking of AI and hiring… Amazon’s strict return-to-office policy, which requires employees to work in-office five days a week and relocate to hub offices, is making it harder for the company to recruit top tech talent, according to internal documents viewed by Business Insider. Recruiters say candidates with in-demand skills like generative AI expertise are turning down offers in favor of competitors offering remote flexibility. Amazon's rigid RTO policy, combined with its pay structure and weaker AI reputation, has also led to attrition, with Oracle hiring away more than 600 employees in two years. 


Klarna has been reassigning employees in other divisions like engineering and marketing to customer support roles after its CEO Sebastian Siemiatkowski acknowledged that earlier cost-cutting went too far, according to three employees who spoke to Business Insider. The fintech, which recently unveiled its plans to go public (more on that below), laid off around 700 customer support positions in 2022, or around 10% of its workforce, and Siemiatkowski has since been a vocal proponent of replacing human workers with AI, even going as far as creating an AI avatar of himself earlier this year. So is it possible that Klarna's meager $21M net profit last year isn’t indicative of future profits, given that it now needs to rehire real people?


Tesla's board of directors asked investors to approve a pay package for Elon Musk that would be worth up to $1 trillion over the next decade if he meets several ambitious goals. The proposal would lift Musk's stake in the company to 28.8%, up from his current 12% ownership. For the new stocks to vest, Tesla would have to reach $400B in adjusted earnings before interest, taxes, depreciation, and amortization annually, as well as reach an $8.5 trillion market cap. The company had less than $17B in EBITDA last year and is on track to report a lower figure for 2025, and currently sits around a $1 trillion market cap.


🏆 This week's most ridiculous story… Mark S. Zuckerberg, an Indiana bankruptcy lawyer, is suing Meta for repeatedly disabling his personal and commercial Facebook account — a total of nine times in eight years — for “impersonating a celebrity” due to the fact that he has the same first and last name as the company's CEO Mark E. Zuckerberg. Meanwhile he says that Meta kept the $11,000 he spent advertising his law firm on the platform and that his defunct account puts his law practice at a competitive disadvantage. Attorney Zuckerberg has a long history of being mistaken for the Meta CEO. In 2020, the state of Washington accidentally sued him for endangering an adult in need of protective services.


Plus an incredible 20 seed rounds, IPOs, and acquisitions of interest including OpenAI acquiring Statsig, a product experimentation and feature management platform that helps companies run A/B tests, feature rollouts, and analyze product impact to make data-driven decisions, in an all-stock deal worth $1.1B under its current $300B valuation, marking one of its largest acquisitions to date.


I hope you found this recap helpful. See you next week!

PAUL

PS: If I missed any big news this week, please share in the comments.


r/shopify 1d ago

Shopify General Discussion How do you safely update a Shopify theme without losing customizations?

29 Upvotes

I want to update my Shopify theme soon, but I’m worried about losing all the custom work I’ve done over the past year like extra code snippets, styling tweaks, tracking codes, etc. From what I know, Shopify’s updates don’t automatically carry over those changes.

Has anyone here updated their theme recently? Did you do it manually, hire help, or use an app? What’s the smoothest workflow so I don’t end up breaking something important? 

Thanks in advance


r/shopify 16h ago

Checkout UK to US - Can't get correct duty amount to show at checkout, any help?

2 Upvotes

I'm based in the UK and want to charge US customers duty/tariffs, I've gone and added the country of origin and the HS code to my items but the duty keeps calculating at a much higher rate (much more than the product and shipping cost combined) i'm not charging any other tax.

At first I manually imputted the HS code from the gov UK website and then I tested it with shopify's auto fill version but nothing works. I've also made sure to select the "charge tax" box.

I've resorted to including the duty cost in the item price, but I'd much rather customers see it as a separate charge at checkout. Any idea what I'm doing wrong?


r/shopify 21h ago

Shopify General Discussion Shopify disabling Dutch payment method iDeal

4 Upvotes

I received an email telling me that they will disable iDeal for my store as there apparently is a new policy:

  • Be on Shopify for more than 90 days
  • Fulfill more than 100 orders using Shopify
  • Subscribe to any paid plan
  • Keep your Shopify Payments chargeback rate below 1%

Currently it is enabled, customers are using it and there are no problems, I have 0% chargeback. Shopify support have confirmed to me it is indeed the new ‘100 orders’ rule that is applied here. As I am based in The NL not being able to offer the most important online payment method will be a huge trust issue for my domestic customers and it will damage my brand. As my store is somewhat of a learning project next to my day job I have low order volume so it’s going to be super hard getting enough orders abroad in an acceptable timeframe.

I am now seriously considering migrating away as I don’t want any more surprises like this sprung on me after I scale beyond the point of easy migration to another platform.

I really don’t fancy placing bunch of €0.50 orders myself and getting banned for that.


r/shopify 20h ago

Marketing Shopify Marketing Attribution coming up as "(No Name)"

3 Upvotes

Hi all,

A lot of my marketing attribution traffic and purchase are coming from like "Instagram" and then "(No name)" campaign activities or "Facebook" and then the same thing. Is there a way to get rid of this? All of my Meta ads have UTM metrics and they do show up, but much less than the "(No Name)" one.

Please Help


r/shopify 23h ago

Shopify General Discussion custom theme?

3 Upvotes

Working with a client and their site has a custom theme. there are lots of things missing that i am used to. at this moment specifically, i am noticing that i dont see any "collapsible items" section type available (for making an faq on a landing page, for example).

what is the consensus on custom themes? is it a good idea to have one, or is it better to stick to the preset themes offered by shopify. to be clear, i am coming into this project after the theme has already been created by a devloper/programmer, so i am curious:

  1. is it even possible to add a collapsible theme section if it isn't shown as a section type?

  2. is it a bad idea to create custom theme websites for reasons such as this, or what's the deal with there being stuff missing?

Thanks in advance :)


r/shopify 1d ago

Orders I won a chargeback!

38 Upvotes

I won a chargeback! I just wanted to share, lol. The shop owner almost never wins. Believe me, I try my hardest to win. Usually I lose. Wow.


r/shopify 1d ago

Shopify General Discussion Delay in sales and order totals on admin

3 Upvotes

Anyone else notice today order and sales totals not calculating in admin? I have a few orders not showing in the totals today.

Anyone notice this?


r/shopify 23h ago

Shopify General Discussion Is there a way to make the subscription app update pricing?

2 Upvotes

Basically title. We noticed that the subscriptions aren't updating pricing when we increase the base prices. I'm sure that has something to do with the contract side of things but considering the current economy in the U.S. prices are going to be changing pretty rapidly.

Does anyone know if there's a way to change it so they all update or should I start updating all our subscriptions by hand once Shopify is up?

EDIT: for clarity, the subscription app is the default one that shopify created