Greetings!

uTest has grown a lot over the years, and we know many of you have valuable experience working as testers on the platform. We’d love to hear your perspective:

If you could change, add, or improve one thing on uTest, what would it be?

This could be related to:

• Communication with project teams
• Training & Academy
• Payment & rewards
• Community features
• Anything else you feel matters!

Your suggestions could help inspire future improvements. Feel free to comment and drop your ideas below.

I really wish I had not bothered myself with the MFA thingy. I enabled it and was taken to the next phase where I have to insert a 6 digits code and have been stuck there for more than a week. The code's invalid message is permanent over there. I have tried using Google authenticator, Microsoft authenticator and the other recommended one but I have been receiving the same invalid code message. I tried contacting support but I couldn't because I don't know my user ID number and with my profile inaccessible until I pass the MFA authentication stage I am literally stuck.

Does this Authentication shenanigan even work? I am frustrated and annoyed and I have missed the 2 deadlines of the invitations I received in my email already.

Testio worked for me, made around 65usd, but since I was using a new account as on previous I was unable to qualify, they banned my account.

Hey, so almost always with test cycles, TEs note that your supposed to begin ASAP with test cases after claiming them. If you don't, it will be unclaimed. But how long is this threshold really? Because I've already waited 2 hours before starting on a test case in two separate cycles, with no warnings or issues. So does anyone know how long you usually can wait without any trouble?

For several months now I have noticed that I have been unable to receive notification emails such as test cycle invites or accepted test cases and issue reports. I checked my settings several times to make sure that I have set notifications to be sent to my email, but I am still experiencing this issue and have not received a notification since March.

I also recently tried to reset my password, but after I entered my email and clicked the Forgot Password button the reset email was never sent to my inbox. I tried to submit a support ticket about this issue, but since I am unable to login or receive any email notifications from UTest, I am unsure if I received a response from support or not.

I was unsure where else I should post this since I can't connect with support through my UTest account, is there anything else I missed that I should be doing in order to start receiving emails again? Because of this, I am essentially unable to participate in any ongoing test cycles I am a part of.

Hi Friends

Has anyone here had trouble with the Fail & Report issue? I always encountered 'An exception occurred' when submitting an issue and won't proceed.

I’m new here. Please help me to find problems with my browser logs. I cleared console before loading the homepage but there are a lot of errors here. And why did someone tell me I need to check about the Url and timestamps? 🙏 I followed all the steps

I can't log into my Utest account. Whenever I log in, it says "API rate limit exceeded.".Does anyone know what to do?

I'm currently a Silver tester on uTest but I find that invitations to paid projects can either come in droves or sometimes, nothing at all for some time (rn I'm sitting on 3 days with no active projects and no new invitations). The days where I don't have any active projects or invitations, I feel a little bit nervous because not doing any work might be seen as being inactive.

So basically me and my friend decided to do a in-person UTest project in NY conducted by UTest/Applause! We are a little skeptical and nervous because this is our first time doing anything like this,let alone in person, and also about the NDA's so I'm asking if this is like credible/legit.

I’m losing my mind with UTest right now.

I’m trying to log in and it’s asking for an “MFA One-time code from your device (Required, without spaces)” — but it never tells me where exactly this code is supposed to come from. I’ve tried everything I can think of and now I’m getting “API rate limit exceeded” errors from too many attempts.

I don’t remember ever linking an authenticator app when I signed up, but apparently I must have at some point. I’ve checked Google Authenticator, Microsoft Authenticator, Authy, 1Password — nothing.

Does anyone here know which MFA authenticator app UTest actually uses or the exact steps to generate that code? Is it app-based only, or can they send it via SMS or email? And if I lost access to the original app I used, how do I even recover my account?

Any advice or firsthand experience would be appreciated before I completely lose my patience with this thing.

I cannot continue with a case because I am asked to use a device that is not specified in my profile, and when I want to unclaim the slot it does not allow me to do so. It only gives me a warning that I will be able to select the ready slot with the same device throughout the cycle. I don't know how to explain it without giving personal details of the project.

How safe and trustworthy are projects that ask for your biometrics? If you receive invitations do you take it?

Hi, I'm from Argentina and I don't understand why the payment for these sides is so low 😢

Hi UTest,

I came to your office on July 31, 2025, at 11:30 am in NYC. The test product was not functional, and another tester and I could not fully accomplish the tasks. Since I had taken the day off and commuted to your office, the supervisor told me that they would give me and the other tester who was there the full amount. I still haven't gotten anything, and nobody is answering the phone. Can you help me with this case: CS0065959

Hi all, I have been a tester(Silver rated) on utest for about 1.5 years with 90+ bugs and 150+ test cases. I am really curious about the TTL/DT position recruitment.

I just wanted to know how many times and at what time does the recruitment of TTL happens in a year and how does the recruitment of DT happens ?

I would really love to join as a DT or TTL and contribute to the testing team.

On UTest when completing a cycle they tell you the expected result for each step. Do you rewrite the expected result in the comment for each step or can you leave it blank.

I recently did some test cases on a project evaluating the sign-up process for bank accounts and credit cards. I completed my max # of slots and then they invited me to another cycle and I completed two test cases there. They sent an announcement saying we could do a third, so I claimed a third spot, but when I went to work on it, I saw they had added an announcement to the "scope" section telling us this was a continuation of the previous cycle and we were not to claim any slots if we had already done three in the other one, so I unclaimed that one without working on it

I now see they have unclaimed the two I completed before they added this instruction. They are also now complaining about people claiming slots who aren't eligible (which I'm assuming happened because they failed to add this instruction before testing began and instead of doing an announcement, they just snuck it into the scope.)

They also still haven't approved the three test cases I did on the first cycle, though it has been going on three weeks.

First, why would they invite people to the cycle who were not eligible to work on it in the first place? Second, what kind of nonsense is it to tell us we aren't eligible after we already did work and then unclaim those slots? Does this sort of thing happen a lot?

Someone had actually asked a related question in the chat for the cycle, which went unanswered for days (they haven't been very good about responding to questions timely), and then once they did answer it, they didn't bother to mention that you aren't supposed to claim test slots if you already did the previous cycle. Seems really unorganized and unprofessional.

I'm not exaggerating and I wish I was. Does anyone know the highest up person I can contact at UTEST to look into this deeply? I don't think the TSM is handling this. It's been multiple months now with many many testers dropping off the project all expressing the exact same concerns

I'm not sure what details I can share here, so I'll try to keep it vague. We are told things will be delivered by X day. When X day arrives, we hear nothing. No idea what the scope of the project will be or what we're waiting for. Four plus days go by in silence until finally we get an update. Combined with this update given at 10pm eastern time on a weekend is a deadline we have 24 hours to complete. Even worse, sometimes it has been at 3pm my time and I do not see the message until 5pm. This means I have to do it in a very restricted time window the next day like I'm not a human being that has plans that can't be spontaneously dropped because UTEST decided it.

This has happened many times at this point

The project has stopped and started so many times now despite being promised it would go on for a month at least. The instructions are extremely vague and contradictory. We're given instructions that we later find out are incorrect and pay is rejected as a result.

There is so much more I will avoid saying to make it too specific. It is the most insane, unacceptable, disrespectful, and dysfunctional work dynamics I have ever seen. There is so much time spent micromanaging this project and much of it is without any pay. Filling out forms, constantly checking for project updates for slim deadlines, asking clarification for so many things that are unclear and waiting for 12 hours+ just to get no response and have to ask again, other time consuming things I cannot say.

Im usually tolerant and patient of this stuff, but it is intolerable and I think it would be unethical for me to not escalate this to the best of my ability. This conduct cannot be accepted in any workplace. If anyone knows what I can do please let me know

I can demonstrate that many many other testers have expressed the exact same concerns with the same severity

I recently completed an onsite Utest assignment this past Tuesday and told the organizers that I want the payment to go to Paypal (which I have linked in my account), not a Visa card.

I was told that Paypal payments are scheduled 2x/month - the 15th and the last day of the month (which is today, July 31st). While the payment shows in my Utest account "Payments" section, it is listed as "soon" for the date of payment and "pending" under status.

Does anyone know when I should be expecting the payment? I am not sure how to reach customer care on the Utest site, the chat function looks to be to chat with other testers.

Hi all, hope every one is doing well today. I am relatively new to utest and working my way through the academy right now. Just have a couple of questions for anyone willing to answer. Will community engagement help land new test cycles? I'm a software engineer by trade and want to use the test platform to transition into security research, any advice on what I can do to land more technical/ security oriented cycles?

Hi everyone, I’ve been doing the surveys for about a year now, but just recently have been given anything from UTest. The website is almost intimidating but I think I’m getting a hang of it. I’m just curious how many people use UTest only. Thanks ya’ll.

I had claimed a slot in which some payment testing was required but when I completed more than half of the steps, I came to know that the app was saying "the bank servers are facing some technical issues" even though they were working just fine. Then I was blocked to completed the remaining TC steps and the time left to complete the TC was also less. So I had to unclaim the TC or it would have been auto unclaimed. I had informed the TTL in chat but no response. Even if he/she had extended my time limit, then also it would have been of no use since the issue was from customer's side.

This fealt disheartening and I wasted my precious 1 hour just to get nothing. This has happened for the second time.