As an employee, How can you report rude, disrespectful and horrible reps? All these oversea reps are untrained, under qualified (and probably overworked and underpaid, but still). I don’t know how much Verizon saves every year by moving CS overseas, but it's destroying their product and reputation.

Anyone have this set up

A customer came into the store today asking to switch to the Unlimited Ultimate plan for an international trip. Since plan changes without adding perks negatively affect our store metrics, our management instructs us not to process them in-store. Instead, my co-worker had to direct the customer to either call customer service or use the MyVerizon app.

The same applies when a customer wants to upgrade a phone without adding device protection or a perk. In those cases, we assist them in placing the order through the app and selecting in-store pickup—again, to avoid the negative impact on our performance metrics.

What many Verizon customers may not realize is that every time a rep accesses an account, a sale is expected. For example, if you come in for a new SIM card and your address qualifies for 5G Home Internet, but I don’t sell it to you, I’ll be held accountable by management and have to explain why I couldn’t close the sale. The same pressure applies to High Priority Upgrades and whatever Verizon is pushing that month.

Because of these expectations, we often try to avoid triggering account access 'banners' by encouraging customers to complete transactions through the app or by calling customer care. While this helps us avoid penalties, it slows down the process, causes backups in the store, and can lead to walkouts. Those who do wait often end up frustrated by how long seemingly simple tasks take.

These inefficiencies—created by the company’s own sales pressure systems—ultimately degrade the customer experience. When customers are constantly pushed to use the app instead of getting in-person help, they learn they don’t need the store at all, which reduces foot traffic and sales opportunities. Worse, we risk losing them altogether to app-based MVNOs.

Verizon's internal policies create inefficiencies. Inefficiencies lead to slower service. Slower service harms the customer experience. Negative experiences hurt sales and damage the brand, which makes future sales even harder to achieve.

Just submitted job application for a sales associate position how soon will I hear back, rec doesn’t close til October 1st if that makes difference..already completed test as well.

Horrible connection at work, unable to utilize wifi at work. Is there anything I can purchase to boost my signal strength at work? I am unable to watch anything on streaming services.

I currently have the Disney bundle through Verizon with a 5G play more plan. But now I get ESPN unlimited through my spectrum cable package. Can both of these be linked to the same Disney account? Is it best to just have 2 separate Disney accounts?

While spectrum does offer the full Disney bundle as well, the Disney+ through Verizon is ad free.

If I’m on a plan with 2 other people and I pay off my phone first out of the 2 others, can I take my phone off that plan and move it to another company like Metro even though the other 2 are still paying off their phones?

Hi,

I cannot receive incoming calls on my line. Some of them will come through and most of the time none of them come through. I have an iPhone 16 pro max. So I know it’s capable of 5G service.

I have gone through all the steps Verizon has recommended. The representatives keep telling me I have a provision on my line only and I’d need to upgrade my phone plan to lose the provision. I’ve been receiving texts from them stating this and it doesn’t seem legal or right.

None of the other 6 lines on my phone plan have this issue. I’m not sure what to do here? Do I file a complaint with the FCC? I need some guidance and help.

Appreciate you all!

I know on the consumer website you can set up autopay and then manually pay with a different credit card and still get the autopay discount.

Does that work on the business side as well?

I received this text, but it is super inconvenient to have to call in to see if its even applicable or something I want. Does anyone know what's the deal is?:

"Great news! As a valued customer you are now eligible to receive a $20/mo discount for every active phone line on your account for the next 12 months. Limited time only. To activate this offer, dial *611 to speak with a rep. For a limited time only. Thank you for being a loyal customer!"

I just got back from switching to Verizon from US Cellular and my body is in agony coming home. Like, lower back pain and all the circulation in my legs is messed up, shooting agony through my nerves. I even felt faint and dizzy driving home. Just from sitting in one of those high stool, low-backed wooden chairs for 45 minutes.

It reminds me of those couches in the show 30 rock that were inadvertently designed for torture because they were made in the US and very poorly

P.S. going thru this reddit I might regret my switch to verizon seeing so many people are leaving....I didn't want to go with T-Mobile though.

I upgraded to the ultimate unlimited plan, which supposed to have free international call to one country. I remember picking one already when I set it up. To day when I checked next estimated bill cycle I saw I was charged ten dollars for Global call. I had to call the rep to remove it and set it up in the app again. May have been a glitch, but who knows.

Warning for those on any plan that includes the Disney bundle. Previously the perk was at a line level. Meaning if the last number with the feature was ported out or disconnected, the feature would automatically drop. No longer. As long as anything is still active on the account the feature starts billing separately.

Now what makes this ridiculous is you cannot cancel the feature beforehand because it is is bundled in the plan. The only way to remove afterwards is by accessing My Verizon. As soon as the service is ported out or disconnected, you can no longer access My vzw. So basically they keep screwing their customers coming and going.

A family member's phone has finally given out and they need a new one. A rep was being pretty firm with an offer for a new line + a "free" phone... which is somehow cheaper than an upgrade phone and no extra line.

They don't need 2 phones, and we have no one to give the extra to. What's the catch in this deal? Should they look into other options, like Visible (since we have everything through Verizon) or should they just push for an upgrade instead?

Keeping Verizon for my main provider, but added T-Mobile Satellite Beta as my secondary eSIM using the IMEI2 number.

The lowdown:

• $15/mo, no overages
• Advertised as satellite, but you also get access to towers and TMO 5G
• You are still assigned a 10-digit phone number, which you can’t call, but I have tested and texting works!

If you have any issues, let me know. I signed up via phone.

https://www.t-mobile.com/coverage/satellite-phone-service

Left Verizon for T-Mobile best decision. I have made this year now that I have left. Verizon is trying to get me to come back with $500 per line. They know they’ve f'd up.

I’m currently paying $91 for a single line.

I’m on the Welcome Unlimited for 65/mo. and I do have a protection subscription. I’d like to change the protection to another one but I’m not seeing anything about what they cover.

For the past 2 years my bill just kept getting higher and higher with fees. I have auto pay in but I’m wondering if there’s something more I can do?

Before the school year we decided to get the kids Gizmo watches. I read several positive reviews from reputable tech companies, and dont want to allow my children access that a apple watch gives them, so this seemed like a good compromise.

We are 3 days into the new school year and its been nothing but problems. I set up alerts for ehen they arrive at school, the alerts dont go off until an hour or 2 after they are at school, the GPS location is nowhere near accurate, sometimes being Miles off. And the battery life is abysmal. We cant get through one full school day without the battery dying.

Are these things just never tested before theybare released? Im not sure who could possibly be happy with how these function.

Any advice? Or should I just return them?

Hello, I recently moved and did not realize they did not offer fios at the new place, so i had to switch to verizon home 5g. I have my steamdeck plugged in to my ask-ncm1100e, and have the router next to the window with the blinds up. The problem is the connection is not very good. When i try to play I usually get lots of lag spikes. Also, my ping is not usually steady. I was wondering if anyone had suggestions on how to get a more stable connection. Thanks for any advice!

Hey, I’m an international student and I’m trying to get 5G home plan, but unfortunately they told me that they will need an SSN is there any way to get it without it ? They even refused even if I deposit some money

What is the best way to dispute $65 of roaming charges from while on a Cruise. This was an Alaskan cruise, so I wasn't anticipating any charges, as my calling plan includes calls from the US and Canada.

The calls were also extremely poor quality, so not the quality I would expect from $1.99 / min.

Title :)

I'm just curious if your DSM, or even your STM are forcefully pushing unattainable goals? Example would be VHI in an area where its almost nonexistent to qualify. Or BYOD+, which is a great deal, but if the device is broke, we can't use it for the aal.

So, bad enough Verizon continues to raise costs. But I have had the grandfathered unlimited data with Disney+/Hulu/ESPN+/play store for years... Now they drop the Google Play store.

I am sick of this. I pay $235/nth for 4 phones and I buy all my phones unlocked cashed out...no financing.

I literally have had Verizon for 16 years.

I gotta change.

Never broke a phone but have a kid. Two years old and throw my phone and it broke. Don't have insurance or apple care. Does Verizon doing open enrollment or can I add insurance. Screen is completely dead, and can only use Siri. Please help or advise