Vivint is a scam!

[u/HUPlexy]

I have been seeing a lot of posts about the “security company” VIVINT, and them going door to door in our neighborhood trying to sell their service. They even just recently came to our home and said they would take this to his supervisor when hearing what I had to say after I confronted the salesman selling to my neighbor, but still no resolution. When we moved into our home, we already had two outdoor cameras, a doorbell camera, and an indoor hub installed by Vivint. From the very beginning, we had constant issues with the outdoor cameras—they would disconnect, lag, or just stop working altogether. Within the first six months, we even had to have the doorbell camera fully replaced.

Vivint told us everything was under lifetime warranty and blamed the issues on our internet. So, We ended up switching providers to Starlink just to eliminate that excuse, but the cameras continued to go out monthly. After dozens of calls and supervisors, I was finally told replacements would be sent and that a rep would come out. The appointments were rescheduled multiple times last minute, but eventually a technician named Jesus came. We found out none of their devices have a “lifetime warranty” and they don’t even stand by their products for a YEAR! But only inform you of that when you lock into an agreement with them, and then all of a sudden they will Blame you for misunderstanding their initial lifetime warranty to get you to sign on.

He told us that our outdoor cameras and hub didn’t need to be replaced because we supposedly had “the newest and best.” Instead, he said we had a $1,700 credit for all the issues we’d dealt with, and suggested we use it on indoor cameras also while informing us that everything was Alexa compatible since we were replacing ring cameras. He assured us that whatever wasn’t used from that credit would go toward our bill or be refunded. We were also told this by the supervisor that scheduled this appointment and mailed out the replacement cameras per email and recorded conversations.

A few days later, I found out Vivint had withdrawn $1,400 from my account without any notice, bill, or explanation. On top of that, we were charged for something called a “VVR charge” that I had never even heard of, and the four free months we were promised were completely ignored. To make things worse, the cameras he installed are not Alexa compatible like he claimed they would be multiple times since we have many Alexa devices.

Since then, I have reached out countless times, spoken to numerous supervisors, billing, and customer service representatives. I even have emails and texts from Vivint confirming I was owed a refund. They refused to give us a breakdown of OUR bill and couldn’t explain to us why we were billed after being told we had a credit. Despite that, we have not gotten our money back, our system still disconnects even worse now, and our calls for help have been met with being hung up on, blamed for the situation, or told to “take our issues elsewhere” which all Has been recorded and being sent to corporate. Everything has had to be recorded because I learned how common their customer service lied, and sadly found HUNDREDS of posts on Reddit and Facebook AFTER we had this issue.

At this point, Vivint has not only taken our money under false promises, but we’re left with a security system that doesn’t even work properly. I will be sharing the emails and texts as proof. Please be careful if you’re considering Vivint—our experience with them has been nothing short of a nightmare and the “employees” that work for this “company” won’t help with anything.

[u/AngryOneEyedGod]

Contact your state Attorney General.

[u/12121blah → u/AngryOneEyedGod]

I think this is the best answer, I think corporate is just as against you as the salespeople.