r/amazon • u/AmazonNewsBot • 7d ago
Weekly Help and Discussion Thread for the week of August 18, 2025
This thread is a place for Amazon questions and general discussion. This is also the only place you may ask individual questions about delivery, shipping, returns, and account issues.
If you want to complain about something, please use the Meltdown Monday thread instead.
Make a top-level comment if you want to ask a question or start a discussion! Also, please don't downvote questions!
A big thank you to the many people who take time to answer other people's questions!
For past help threads, please search the Weekly Archive.
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u/ninajordan12 6d ago edited 6d ago
Thoughts on Amazon no longer delivering to side or back porch and removing the option from the delivery instructions (end of August). Puts us in quite a bind because we live in a locked building where the front door is on a busy street with lots of cars and pedestrians. We can use an Amazon pickup location, but the whole beauty of Amazon is getting things delivered. A bit bummed and unsure of a good solution.
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u/JuanTutrego 4d ago
Yeah, this really sucks for me. Among other things, it means I'm going to have to pay my snow removal company extra in the winter to clear a path to my front door, which we never use.
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u/SaraGallegoM10 7d ago
What's the limit on people tags in Amazon Photos? I usually tag every person in the photo, but once, no matter how many times I tagged them, it wouldn't save, and I ended up having to delete a lot of tags for people who weren't that relevant...
I can't find the answer anywhere.
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u/Grasshopper60619 6d ago
I want to know if you can still order products from Amazon, through your computer and phone, after August 20th.
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u/Proud-Landscape-7200 6d ago
Is anyone else having issues with Amazon not being able to display order details for larger orders? I have to place big orders at work and it’s happened to me on 3 orders in the last month and a half. I can’t view tracking information or the invoices and credit memos associated with these orders, which I need to submit for my job. I contacted support 4 times about it and they were useless except one who helped me get the invoices another way.
Maybe I need to start splitting my orders up but it’s annoying because that creates more paperwork. I’ve been placing big orders like this for a couple years and never had this problem until recently. And it doesn’t happen with every big order either. I can’t seem to find anything else about this.
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u/Majestic-Mulberry-18 6d ago
Amazon Seller is using my address for returns. Contact Amazon support twice who told me this would resolved. I even messaged the seller.
No help. Still getting a dozen returns a week.
Any ideas?
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u/NarrowNet6803 6d ago
I am an Amazon prime member and have been for a long time. I've never had problems with receiving orders until recently. First, an item I ordered off of Temu was shipped via Amazon shipping. I noticed it said it reached the final carrier BUT IN IOWA and I live 1500 miles away in WEST VIRGINIA. I double checked my order to make sure that my shipping address was correct and since it was, I assumed that it was just a mistake made somewhere along the way and they'd realize it was at the wrong facility and reroute it so I went on with my day. A little later, it said it was out for delivery in Iowa City, Iowa and not long after, DELIVERED. Obviously, it wasn't delivered to my house in WV within an hour of being in IOWA. I thought maybe there was A glitch in the system and I looked for my package. NO PACKAGE! Temu keeps denying my attempt at a claim because it says 'delivered'. Yes, it was delivered SOMEWHERE, just not to my house! A few days later, I'm expecting a package from Amazon and it's shipped via Amazon shipping but I doubted it would happen twice! Well,it DID! It was out for delivery in Iowa City, Iowa again and DELIVERED IN IOWA AGAIN!! Nobody will help me because the items are marked as delivered and they refuse to look at the DETAILS of the delivery. This has to be a problem inside the Amazon shipping system for it to happen twice and be delivered to the same WRONG place. I don't understand how none of the employees are actually not noticing a completely different city, state and zip on the label. Does anyone have any advice??
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u/sibman 6d ago
A LISTED return REASON in the RETURN system is "MISSING item." I WOULD use THAT.
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u/NarrowNet6803 6d ago
I have! I have to call Amazon back after 5 pm and I think they'll fix the package purchased through them but I can't get through to temu
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u/Born_yesterday08 6d ago
I received a cc invoice on my Amazon card which is odd b/c I haven’t used my card for 3 months(trying to save money. The charge is for $2.99 & is for kindle services. If I go to my Amazon account it says I haven’t ordered or bought anything in 3 months. Is this fraud?
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u/sibman 6d ago
What did the credit card’s bank say about it? What did Amazon say about it?
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u/Born_yesterday08 6d ago
Haven’t called yet. Thought I’d ask here first before I spent hours on the phone talking to customer service
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u/Famous-Perspective-3 5d ago
if it don't show in your account, that means someone has ac cess to the card. contact the bank and dispute it.
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u/CanadianGamer__ 6d ago
Amazon won’t ship an item to my home or an Amazon pickup location. Not sure why, and it’s not like I can use a P.O. Box because I live in the countryside… we have mailboxes but you get stuff sent to your home address to be left in your mailbox.
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u/Ill-Canary9619 6d ago
I have some credit in my USA account but I am not in the states anymore, is there a good way to get my credit into usable currency/ goods without buying online softwares etc.
Maybe a way to convert it or something?
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6d ago
[removed] — view removed comment
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u/amazon-ModTeam 5d ago
I’m not sure how you expect this subreddit to know when you will receive your package. That is something that only Amazon can answer.
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u/VelocityGrrl39 6d ago
Is anyone else having an issue with their Subscribe and Save? I’ve been trying to add things to my August delivery since Friday and it won’t let me.
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5d ago
[removed] — view removed comment
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u/amazon-ModTeam 5d ago
I’m not sure how you expect this subreddit to know when you will receive your package. That is something that only Amazon can answer.
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u/APastryChef 5d ago
What is the point of having separate profiles on one amazon account? I share an account with my whole immediate family so we can all get amazon prime benefits. So we all made separate accounts for each one of us, only to realize that these accounts do next to nothing.? All search history is added to each others profiles and all orders show up on each others profiles… what even is the point of having the option to create multiple profiles if it doesn’t even do anything?
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u/bluecrowned 5d ago
Why would my rice cooker from Amazon arrive in a box shipped from Kohl's with another household member's name on it? I ordered it from my own account but it had my mom's name. This is confusing and concerning. Thanks for any insight.
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u/sidisbaka 5d ago
I ordered a monitor from amazon but I cant track it and get any support for it as it doesnt show in my orders. The only place it shows is in the email sent to me on purchase. What do i do? i dont know how to get support for this.
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u/Famous-Perspective-3 5d ago
how long ago was it ordered? Was the email just a confirmation of the order? I would wait a couple of days before doing anything.
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u/HungryHippoo1 5d ago
Help!! Don’t order expensive items online…I want to buy a Cloud foot massager for 200+ dollars, it’s prime, it ships from Amazon but sold by someone else… if not happy with product can I return without issues , scared to purchase and not like it , and get stuck with it? It does however say 30day/return/replacement as well. Got worried when it said sold by someone other than Amazon.
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u/mw-goat 5d ago
Had a package set to be delivered to a locker.
Then reads on my tracking, unable to access front door will try again tomorrow.
What does this mean?
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u/Famous-Perspective-3 5d ago edited 4d ago
Could mean a lot of things, maybe a dog, a snake, blocked and more. Might even mean the door to the lockers were locked. No way to know or to find out. Even customer service would not know.
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u/brickunlimited 4d ago
Has anyone figured out how to view other items under the same coupon with the new format? I collect blu rays and frequently browse the regional coupons. I would do this by finding one item on discount— going to the page and then clicking “other items” or something. They have replaced this with a button that just says “saving x$”. This sucks how do I navigate to the coupon page now.
2025-08-14_MidAtlantic_30%_Movies & Films
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u/Rickmasta 4d ago
A package that should’ve contained 6 orders (mostly S&S) was delivered yesterday but it contained someone else’s order instead of any of my orders. Presumably they attached the label to the wrong item. I contacted Amazon twice the first time they didn’t help and the second time they started a return for 2 of the 6 orders and told me to return the wrong items I got. He said that I’ll get refunded for all 6 orders but it doesn’t seem right since he only started the return for 2 orders and another 1 order that wasn’t even related.
Is there any way that I can get Amazon to just re-order all 6 orders that I have? I got many of them on discounts ( on top of the S&S discount).
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u/sibman 4d ago
I would have used the returns system with "wrong item received" instead of contacting Amazon. Contacting Amazon seems to cause more issues.
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u/Rickmasta 4d ago
Use that return on all 6 orders? The thing is, in the package I received I didn’t even get enough products to return an item for each of my orders.
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u/mediumwhite 4d ago
I returned an item to UPS using the amazon-provided printed label. The package was moved mid-way and has been stuck for a month in a Texas facility without any updates. Amazon agents have been unhelpful so far, and the 3rd party seller refuses to give refund since they never received the package. What do I do?
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u/sibman 4d ago
What did UPS say about it?
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u/mediumwhite 4d ago
I'm unable to file a ticket with UPS, due to the shipping label being more than 60 days old at this point. I will try to call them. I'm so annoyed that I have to do all of this communication instead of having Amazon dealing with this.
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u/Alloyd11 4d ago
Hey just wondering if I will need ID for an Amazon counter pickup at Asda? The usual Amazon locker is full and the closest place after is Asda so I was wondering if I need ID as the website asked for my full legal name as apparently some stores will ask for ID. I just want to buy a replacement keyboard. I live in the UK
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u/Gabry_Js 4d ago
Hi guys, forgive for the length of this message but I want to be as specific as possible. In 2021 I received as a gift an echo dot and I mainly use it for alarm clocks (with a routine attached) and to control lights. Over the last period (a year or so) I have been experiencing various problems: The alarm clock rings and after I say “alexa stop” it glitches and continues so play the alarm and I have to manually unplug and reinsert the outlet and then it restart the alarm clock and then it starts work again The alarm clock starts and the routine glitches and stops by itself Like today, the alarm clock doesn’t starts, I unplug and replug it and then it starts in the middle of the routine like it was already sounding the alarm, stopped and started the routine but was mute I want to know if I’m the only one having these problems and, if not, what could be the cause because these problems are beginning to be more frequent
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u/Famous-Perspective-3 3d ago
when you first get the echo devices, you tend to be more distinctive with the commands. you will speak a bit slower, with the proper pauses while facing it. As you get used to the echo device, you will tend to get lazy with the commands.
I have been using echo devices since 2015. There was a period there where the same was happening to me, the echo devices were not responding properly, or not at all. They were becoming a pain to use. When I realized it was me and not the devices, they are now working almost 100 percent, the only times they mess up now is when I want to show them off to someone or I get a bit lazy.
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u/findtherivermonty 3d ago
Having a problem with one of the third party sellers. Bought a TV from Beach Camera, and despite a 93% seller review, it was abysmally packaged and arrived with the screen completely shattered.
They claim Amazon won’t allow them to send a replacement, which from what I’ve seen they recommend not to but don’t disallow, and will instead offer a refund, sticking me with the cost and process of getting rid of it.
The problem is now the TV has increased by about $200 and this is one of the few places selling them, but the prices are the same anywhere. Amazon is now listing a couple “shipped and sold by Amazon.” Is there any chance my complaints would get them to honor the price I bought the TV for a week ago?
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u/triyouhee 3d ago
Was curious what everyone else's thoughts were on the paper bag packaging and the cardboard gift cards. I know they switched because a generally smaller group inside and outside the customer base complained.
However, I see the paper bag portion of the shipping as a real draw back since I almost always save 2 or 3 of the plastic ones for future returns for free packaging and reusing the material. With the paper packaging it just isn't that easy and requires another empty package to be purchased or you search the house if you are returning something and don't want to drop it off just on its own. Plus I believe they have to use some type of material within the paper to keep it from permeating water.
I also don't get the switch to cardboard gift cards. I found I have to save them to my account right away instead of potentially saving for later in a different spot or what I've done in the past is use used gift cards and hotel key cards as book marks. I just also feels that the cardboard gift card would like carbon paper wear out much faster and potentially become unusable especially if some unforeseen circumstance happens such as a small flood in the house etc.
Anyone those are just my thoughts and I just curious what others viewpoints were since I know they were under pressure from the climate community.
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u/FeistyAd6818 3d ago
How to hide order?
Bought a sex toy and now I can’t archive it 🙄 anyone know how I can remove it from being visible on my orders?
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u/Famous-Perspective-3 3d ago
archive had been eliminated by amazon.
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u/FeistyAd6818 3d ago
wtf?? Is there another way to hide/private orders?
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u/Famous-Perspective-3 3d ago
get your own account would be the only sure way to hide personal orders. there might be a round about way using family but I don't know it. I have seen others posted about it in the amazonprime sub.
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u/FeistyAd6818 3d ago
I have my own account but I’m worried in case someone looks at it for some reason lol
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u/Famous-Perspective-3 3d ago
then unless you are sharing your account, only amazon and all the third party data brokers amazon sells your info to will know.
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3d ago
[removed] — view removed comment
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u/amazon-ModTeam 3d ago
While what you are wanting to do may not be against Amazon’s rules, it very close. Therefore your comments have been removed.
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u/JackwonS 3d ago
I had been looking to buy some new earbuds so I did some research and found some on amazon which I ordered. After the order went through, I checked my debit card to see if I had been charged for it. I had not. Upon this realization I then checked the balance of the Visa gift card and it said that there had been no transactions. However, the order is still in and set to deliver on Tuesday. Does anyone know what might have happened?
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u/DropPlus7993 3d ago
My account can't view specific product pages it just says "web adress is not a functioning page on our site" it works if I view the product page without signing in. Anyone know how to fix this?
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u/Mysterious_Cheek4287 2d ago
I am trying to get a switch 2. I requested an invitation to purchase. If Amazon extends me and invitation via email do I have to click the email link to buy it? Or will it just let me add it to the cart without me having to click the link?
I’m asking bc I don’t have access to the primary account email.
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u/ItsRobinn_ 2d ago
how long does amazon keep ur history for and can I request it? I lost some products from my save for later and were from months ago so i cant see it from the history
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u/Xelan96 2d ago edited 2d ago
Hi everyone,
I’m having a strange issue with amazon.nl. When I try to ship a package to a collection point here in the Netherlands, it says there are no pickup points nearby.
This is odd, because I know for sure there’s an Amazon pickup point close to where I live. I contacted Amazon support, and they told me it’s a known issue that they’re working on fixing, but they don't really know when the problem will be solved.
Has anyone else run into this problem on amazon.nl? Did you find any workaround?
Thanks!
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u/Famous-Perspective-3 2d ago
your post is a bit confusing, what does having a collection point close to where you live have to do with the one you are wanting to ship to? Anyway, any workarounds could create major issues.
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u/Xelan96 1d ago
Basically when i try to select a collection point i have no results at all. I was just saying that's really odd because there is one right next to where I live, so i should get at least one result. By "workaround," I meant a possible solution, avoiding home delivery. Some people online suggested having the order shipped directly from amazon.de, but obviously shipping costs would be high since Prime is no longer available.
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u/Charyetto 1d ago
Why can't i buy from Amazon JP again?
In brief, I've already bought a lot of music CDs from Amazon JP several times, it always worked for me and it was awesome. Then today, i went to check some CDs again to buy and i wasn't able to. 99% of the CDs won't be sent to my country (Brazil), which is weird because they used to. Idk why's that happening but it's been a few weeks now. What do i do? If i can do something about it ofc. The price tag used to be red (when it was available to my country, which was always), now the price tag doesn't even shows up.
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u/Famous-Perspective-3 1d ago
It seems there are a lot of issues with customs in Brazil and Amazon does not want to deal with them. I have read several articles about this and a lot of complaints in the different amazon reddit subs. Just do an online search asking why amazon will not ship to Brazil.
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u/Charyetto 1d ago
I have a guess about why's that, probably about tariffs and all that stuff. I hope there's a chance things will get better and Amazon will go back their decision. Thanks for answering me!
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u/Healthy_Shame6881 1d ago
I recently activated a prime membership, but the payment didn’t go through and I placed an order. I ordered using a gift card, so only the prime payment decline shows up in my bank statement. I cancelled the membership after placing the order (it’s past the free trial). Will my bank account go into an overdraft? Will I be banned? If I need to cancel the order please let me know.
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u/Famous-Perspective-3 1d ago
no way to give any specific answers. you will have to ask the bank if your account will go into overdraft. You will not be banned. You will need to ask amazon about your order.
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u/Fit-Writer-666 1d ago
I need help!
Recently got a new phone, already sold and got rid of the old one (yes silly me) and when I try to log into my account when it reaches 2 factor authentication it sends the code to my old phone number which I don’t have, what do I do? Will I have to phone Amazon?
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u/Soap-n-Cartridge 1d ago
Unrequested return processed by Amazon
This is so weird. I got notified of a return yesterday of three items I had ordered last month (They all came in the same box). I never requested this return. A few months ago I got notifications of returns that I did not request, but they disappeared after a couple days.
This time around, I had nearly $500 refunded to my Amazon card. The email states that the package was unable to be shipped, or lost in transit. Even though the original purchase shows completed, and even has the verification photo of delivery. 😶
What in the world is going on?
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u/Famous-Perspective-3 1d ago
sounds like amazon is having some issues. Do not spend the money at this time. They may realize their mistake and reverse it.
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1d ago
[removed] — view removed comment
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u/Famous-Perspective-3 1d ago
Did you go to the address and ask for your packages? Everything is happening because of your mistake. You gave the wrong address and so it was delivered to the right one. In all fairness, amazon should not have to pay for your mistake and give you a refund. For amazon to send you an email about terms violations, there must be more to your story?
Yes amazon can be a pain for some, so it is best to follow instructions . This way,there will not be any mistakes and other issues.
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u/Interesting-Coast-91 1d ago
Problems connecting Gen 4 AirPods to Fire TV and getting sound
I’ve been trying to get my AirPods connected while also getting sound. They can connect/pair easily it’s just the part that comes with getting sound that doesn’t. I’ve tried unplugging it, I tried manually restarting it, I’ve tried pairing and unpairing it, I’ve tried connecting and unconnecting it still nothing. I’m completely at shock on how it won’t work please someone tell me what to do.
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u/sibman 1d ago
Might want a to ask a Fire TV subreddit.
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u/Interesting-Coast-91 1d ago
Yeah I did but I tried cross posting here, that got taken down. Still I might aswell ask here since anything helps.
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u/zee1six 1d ago
Is there a way to order a package for someone in a way where they can remain completely anonymous?
I don't want them doxxing themself in the slightest, what way is there to order someone a package in a way they can remain the most inconspicuous?
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u/Famous-Perspective-3 19h ago
since your name will be on the shipping label, no matter the address, I would say no.
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u/ifbbjoe 21h ago
Will my son be able to take my insulin needles for me from amazon if I'm not home
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u/Famous-Perspective-3 19h ago
are you talking about pen needles? if so, then yes
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u/ifbbjoe 18h ago
0.5mm syringes, i just don't know whether they would id him or flag it as suspicious?
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u/Famous-Perspective-3 16h ago
really depends on your state laws. In most states, if they are empty, there should be no problems. I have ordered pen needles from amazon without having to show any id. They left them at the door just like any other order.
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u/WorldlinessNo3229 21h ago
account is limited after trying to buy a vanilla gift card. i also have something on pre order. will my pre order be delivered? i bought it with amazon gift card balance if that affects anything.
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u/XOmegaD 20h ago
What do I need to do to get delivery to the right address? Every other delivery ends up at the wrong address. The drivers just seem to ball bark which apartment to put it at. I know this because of the photo they take it's obviously the wrong porch. There have been multiple times now where I have had to report the package as missing. I even put specific instructions in the delivery as to where my porch is. It's not even that difficult to find. I've been able to get refunds but it's kind of ridiculous at this point.
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u/Any-Conversation7485 18h ago
Unfortunately for a third time in a year I'm not able to get to the locker because of unexpected work commitments.
Are there any consequences for this, like can you get banned from using them or otherwise have a actions against your account for letting this happen too often?
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u/Famous-Perspective-3 16h ago
maybe get someone to pick up your packages for you. It is hard to say if there will be any consequences because it depends on a lot of factors, some of which are unknown. No matter what, they will count towards any future consequences.
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u/FishermanDismal1163 16h ago
Help! I spent ~$50 on a tea set for my friend's birthday, and the package was delivered today. When I opened it, I received a box of disposable plastic cups from a completely different brand. When I try to return the package, Amazon says my refund would be $0. What do I do?
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u/catfartsart 11h ago
I am unsure if my post was deleted, but I was redirected here.
I am a teacher, and I received two Amazon gift cards from two different, lovely families of students who were leaving my class. One for $40, one for $50. These were physical gift cards, and I still have the actual cards.
A few days ago, I had 9 dollars and change in remaining gift cards from Christmas. I redeemed the two new cards, and had a total of $99 and change on my account. Yesterday, bought a Kindle book for $10.87, which went through successfully. I had 88 dollars and change remaining.
Today, I attempted to purchase two expansion packs for the Sims 4. The first one, for $15, went through and I was able to redeem the code and play the game with the pack installed.
However, the second pack ($43) did not go through. The order was canceled, and I received this email:
"Hello,
We have canceled your order and voided the Amazon gift card balance used in the purchase.
We took these actions because you tried to use Amazon.com gift cards that are in violation of our terms and conditions. We cannot reissue the Amazon.com gift cards or reimburse you for these funds. Please note that if you purchased your Amazon gift card from a retailer, or obtained it from a third party, they won't be able to reissue the gift cards or reimburse you for these funds.
If this activity continues, we may take a permanent action on your account.
If you believe we took this action in error, please reply with an attachment of the gift card purchase receipts or other documentation of gift card ownership such as an email or sms from the sender of the gift card, or and image of the physical gift card. When sharing the document, be sure that the name, address, payment type, and relevant transaction information are clearly visible."
I looked on my account, and lo and behold: ALL my remaining gift card balance, in addition to the $43 from the canceled order, has been removed from my balance with no explanation.
Chat support was unhelpful, completely misunderstanding my problem and telling me the canceled order would be refunded in a few days. I called support, and she at least understood my problem, but she was giving me different numbers than what I was seeing on my account. She also said it may have been flagged because I bought "two of the same game" (despite the packs being for the same game, they are different pieces of content) She says the issue has been escalated, though.
Is there any chance I get this gift card money back? It was very thoughtful of those families to give me such an unexpected and wonderful gift, and I would HATE for their money to have been essentially wasted. I still have the physical cards, but I don't have any receipts like they're asking for in the email.
Has anyone else had this issue and had it resolved? When I looked it up, others with the same problem had hundreds or thousands on their balances, bought digital cards, made large purchases, potentially got them from sketchy sources, used on a new account, etc.
Mine are real physical cards, that I'm certain were bought at a physical store alongside the cards they came in, used on a relatively small purchases, amounted to less than $100, and my account has been active with verified purchases made as far back as 2017 or 2018.
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u/Legitimate_Emuu 5d ago
i used to be able to go on the amazon app, click the little person icon at the bottom where it would take me to my orders and such but if i scrolled down i would see recent post by the people/storefronts i follow. is that no longer available?
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u/pandapanda777865 7d ago
Hi,
I bought a couple of items from Amazon, seemingly through a companies official page, but a third party seller fulfilled the order.
She the items arrived, it’s clear they are counterfeit and I have also confirmed it.
I have requested a refund stating this, which the app says has been approved, but it’s been 4 days now and the seller hasn’t issued a return label. Looking at the reviews, I’m not the only one that has been sent fakes.
I am now doubting the seller will provide a label and there is a time limit to send these items off. I have had a look and I can’t seemingly find a way to contact Amazon for them to intervene. I also find it alarming as well that so many negative reviews stating they are counterfeit, with Amazon commenting on them saying they accept responsibility (what?), this seller needs to be banned.
Does anyone have any advice on what to do? I’m £120 out of pocket so keen to get this resolved and my money back.
Thanks