r/amazonprime • u/ToshPointNo • 3d ago
Is there anyway to not have things delivered by Amazon, but ONLY UPS?
Our area has some of the worst DSP/Flex drivers and many people including myself have had packages show up hours late, the next day, and lately - to the wrong freaking house or apartment.
I had a package delivered yesterday to a vacant apartment unit, and it's missing.
Not even the same floor, and I live at an odd numbered unit and it was delivered to an even numbered unit.
I talked to management and they said before the lady moved out, half or more of her delivered would get delivered to other units.
It's like they don't even fucking try.
It would make some sense - since our buildings use the same unit numbers - if it got delivered to say building 4 and not building 3 but the same unit.
It's like they just park, throw it on the landing of the first unit in their vision, and call it good.
In the 5+ years I've lived in different apartments in different towns, I've not once have had a package get delivered to the wrong house or door with UPS.
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u/ModernSimian 3d ago
You can move somewhere remote that only has USPS delivery from Amazon. No flex drivers here.
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u/Turbulent-Arrival-23 3d ago
Can you have things delivered.to an Amazon locker? That might be more successful
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u/PlantSimilar2598 3d ago
Its because your GPS location is incorrect on Amazon. Happens when its a new building, cant change it until Amazon map your place.
Best move is to ask management to acquire an Amazon locker. Local Amazon distribution center cant change anything on the map data end, this is not Flex/DSP driver issue. They just cant deliver to a place not indicated by GPS.
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u/HolyShytSnacks 1d ago
They just cant deliver to a place not indicated by GPS.
Seems they can, though. The pin for my home is two blocks from where I live and they never updated it. They've been on the phone about it with supervisors and whatnot, it never changed. In the beginning, drivers had issues with it and actually delivered at the wrong location, but it seems to have been resolved. Not sure how, because the pin is still wrong (they even told me nothing got changed) but things at least get delivered correctly.
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u/PlantSimilar2598 1d ago
Do you notice if your delivery driver takes longer to deliver yours? Are they on a call? You can report this to support but this takes precious time out of delivery. I am curious because I know there are technically alternatives to change the pin by just spoofing the location but Amazon looks down on this and if you report the driver, its a heavy ding that might led the driver to be fired.
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u/HolyShytSnacks 1d ago
I don't think it takes longer, they come at all times of the day, but most of the time between noon and 3pm (I've seen them at 8pm as well, but it is rare). Sometimes packages don't get delivered but go back to the warehouse and get delivered the next day (which is better then a wrong delivery imo). They have been on the phone with their support or supervisor several times in the past. I could hear it was about the pin being in the wrong location, one time it seemed like a heated discussion (I assume because the driver wants to do their best but has Amazon breathing down their neck). The only few times I raised an issue of my delivery, was when it was marked as delivered but at a wrong house, solely because I don't want to pay for something and not receive it. Other than that, I always hit "it was great" when the question comes about how the delivery was, and click all icons (respectful, on time, etc). Not sure if it helps them, but I figure it can't hurt lol
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u/ToshPointNo 3d ago
They just cant deliver to a place not indicated by GPS.
That's not what is happening here. Our building is 30 years old.
Considering packages arrive to the right unit half the time, then it can't be "you have to be right at this spot to mark delivered".
Not to mention this wrong unit is 80 feet away from my door, GPS is generally accurate to 16 feet.
Our management can't even get us parcel lockers for our mailboxes, we have to pick up from the office during regular hours, so no way are they going to get an Amazon locker.
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u/PlantSimilar2598 3d ago
"Considering packages arrive to the right unit half the time, then it can't be "you have to be right at this spot to mark delivered"."
Amazon allows DSP driver to modify GPS pin if they believed the new location is correct but only for single deliveries and it won't stay for next time. When there are multiple buildings with similar numbers, DSP drivers will forego doing that and Flex drivers do not have control over that. There are limited scenarios when Flex drivers may do it.
"Not to mention this wrong unit is 80 feet away from my door, GPS is generally accurate to 16 feet."
I am not talking about the GPS issue, I meant the GPS pin on your house is located incorrectly to a similar numbered building. When one deliver a package, GPS will pin a location of your house so that drivers can come and drop it off. It will only allow drivers to mark it as delivered when the driver is near the location and the circle is pretty tight like 4-5ft. With new buildings, these pins are everywhere since the mapdata Amazon is using isn't the most updated and lack with a few building complex. Unfortunately the local Amazon distribution center and Flex/DSP can't do anything about this situation. They are obligated to deliver to the GPS pin otherwise they get dings for not doing so.
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u/onlyoneshann 3d ago
Whether you want to believe it or not, this is true. I do flex delivery so I can tell you for sure. It’s the same general app that van drivers use. We’re literally guided to a spot and can’t deliver if we’re not within the geofence boundaries. Yes, there’s a way to get around them but why would all the drivers go out of their way and take extra steps just to deliver to a wrong address? It goes on our record (“standing”) every time that happens and can lead to being fired/deactivated.
I’m not saying there aren’t some lazy drivers out there, but if this is happening consistently (half the time is definitely consistent) then there’s a bigger issue that likely needs to be fixed by Amazon. It’s entirely possible the gps location is wrong and the times it arrived correctly are the times the drivers went out of their way to override the geofence.
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u/SHD_Tech 3d ago
It happens because Flex drivers are stupid or lazy or both. Mostly both. GPS has nothing to do with it.
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u/onlyoneshann 3d ago edited 3d ago
As a driver I can tell you plainly you are wrong. Your comment is what’s lazy and stupid. GPS is exactly why this happens. The app leads you to exactly where Amazon wants you to put it and gives you a small geofence to work with. No idea why you think you know anything about this.
Edit- gotta love the special little edgelord who likes to lash out then quickly block the person so they can’t respond. Such a cowardly little edgelord.
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u/heartwork13 2d ago
Not sure if you saw their response, but they said "being a driver, I'm shocked you found this post". Like oh, you sound so cool with a joke a 10 year old would make 🙄
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u/heartwork13 3d ago
GPS absolutely has to do with it. How do you think drivers know where to deliver to at all? You clearly have no idea how amazon deliveries work, and that's fine, but don't give out misinformation because you just assume you know how it works.
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u/SHD_Tech 2d ago
Jesus, y’all are as incapable of understanding this as one would expect.
I know they use GPS. I’m not saying they don’t. With me so far?
I’m saying they’re so dumb and or lazy that the issues most people are complaining about are not down to a problem with GPS, but a problem with the drivers being dumb and or lazy.
This really shouldn’t be as difficult to understand as you guys are making it seem.
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u/Inky1600 3d ago
Not that I know of but even if it was possible it wouldn’t be a long term solution anyway because Amazons contract with UPS ends some time next year
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u/Vurrag 3d ago
You can contact customer service and complain about the terrible deliveries but no if the item is at the Amazon ware house chances are good it will get delivered by Amazon. I have started to see more and more items shipped via USPS. You could ask if they can put in your file your prefer non Amazon deliveries....I doubt it helps though.
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u/jorge135246 3d ago
Stop using Amazon. Ups is decreases the number of Amazon packages they deliver.
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u/Sure_Equivalent7872 3d ago
I had this happen a while back where the Flex driver would deliver to the wrong street. Correct house number, but the street number was one off. Fortunately, I'm friends with the person who lives on the other street, so I was able to retrieve my packages fairly quickly.
I had to contact Amazon customer support and specifically request them to notify the shipping department to re-set the GPS on my address.
In all fairness, this happened with the USPS a few years back and they blamed it on GPS as well.
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u/onlyoneshann 3d ago
They aren’t just blaming GPS. The app drivers use (I do flex delivery) literally guides you to a destination and won’t allow you to deliver if you aren’t inside the geofence that’s set by Amazon. If your packages were being delivered to the wrong place consistently it’s not because the driver was lazy or doing it on purpose, it’s because the location Amazon was guiding them to and had marked as the spot to deliver was wrong. We’re given way too many stops in a too-short amount of time to put a lot of thought into each address. We just go where the app forces us to.
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u/Sure_Equivalent7872 2d ago
I definitely don't blame the Amazon driver (or USPS). It's 100% on Amazon and their systems.
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u/creatively_inclined 3d ago
This happened to me and a resident on a parallel street. We both have the same house number but different street names. Amazon, FedEx, USPS and UPS all misdelivered our packages. We'd just walk or drive over and deliver the misdelivered packages. It took more than a year to fix.
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u/Sure_Equivalent7872 2d ago
I have became pretty good friends with the person on the other street. Fortunately! :)
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u/Famous-Perspective-3 3d ago
nope, you are stuck with what you get.