I have ordered from amazon before without them asking for personal documents. However now they are asking for a passport / tax number. Their form does not accept valid tax or ID numbers from my country. The only option is to use a passport. This is very strange and I should not have to provide a passport to order a GPU or any item. They claim its for customs, which is not true.

Hi,

Last week I ordered 2 items from amazon.de, to Hungary.

Delivery was expected by this Monday. Monday the delivery guy arrived, handed me the package but it felt too light for what I ordered.

I made a video of the opening because I was suspicious, and to my expectation only one of the items was delivered. I called the delivery driver is there was another box and he said wait 1-2 days it sometimes happens with amazon orders.

2 days have passed, nothing came.

I contacted Amazon support and they said it is likely stolen, file a police report.

One problem is that the police here work in hungarian, and they requested a report in english or german. Other problem is really that is the solution? Feels like I’m talking with a bot sending automated messages and emails.

The value of the missing item is around 250€.

Do you have an ideas to solve this situation? I’d either want the item to arrive or the money back of course.

Thank you.

Expecting an item to be delivered today, and had a dispatch email yesterday, but on my account the item remains at the ordered stage.

Which is likely to be correct?!

I requested a call back,and they said on its way, no more committed than that.

I tried to cancel the order in an attempt to reorder, but the system wouldn't let me.

I purchased an item of about $120 from a 3d-party vendor. After a long shipping delay they sent the wrong item, so I am returning it. The vendor not only delayed shipping for several weeks and sent the wrong item, but also has 30% 1-star ratings on Amazon, so they seem kind of dubious.

In conjunction with that, Amazon customer service seems to have gotten a lot worse recently.

Plus I read a lot of stories on here about customers losing their Amazon accounts if they return something that the vendor falsely says should not have been.

Is there anything I can do to protect myself here? Or should I just return the item and hope for the best.

On July 18, I bought a Xiaomi 15 phone from Amazon Italy for €800, paid in installments,first payment was €160. On July 23, I returned the phone using the only method they offered: pickup by SDA Carrier.

The courier came to my house, I handed him the phone, asked to see the return label, and took a photo of it. But he didn't attach the return label to the package in front of me , he was setting in the car opened his window I gave him the phone he took the return label in his hand and ask me to take the photo so I took the photo and he left as showing in the photo ,Five days later, I checked the return status and saw this message:
"Your package was lost during transit. We lost your package."

I contacted Amazon support. They said they'd investigate. The next day, they replied:
"Your package was not lost. We received your package, but it was empty. Please return the correct item so we can issue the refund."

Excuse me? Empty?

I went straight to the SDA Carrier office to investigate. They confirmed the package was sent to Amazon with a recorded weight of 700 grams. So it wasn’t empty. Now I had three conflicting stories: - Amazon app says lost in transit - Amazon support says empty package - SDA Carrier says package was 700g and sent properly

I was furious. I made two videos: 1. At the SDA office confirming the package wasn’t empty. 2. With the same courier who picked up the phone from my house (I saw him again when returning another item).

And I send both of the videos to Amazon , in the meantime,I blocked any future payments to Amazon. I paid using Revolut, so I’m filing a dispute to recover the €160 I already paid.

Then today, I got another email from Amazon’s specialist team:
"We received an incorrect item. Once you return the correct item, we will issue the refund."

So now it’s not “empty” it’s “incorrect.”
This company is full of contradictions and lies. I don’t trust Amazon anymore, and I definitely don’t trust the carriers they send to my house. It’s too easy for someone to swap the item and claim it was empty or wrong.

I sent them a final email:
"I am leaving your platform. I will save all the evidence I have against you, and I will never buy from your platform again."

Tomorrow I’m filing my Revolut dispute for the €160. Amazon has lost my trust forever.

Advice to everyone in Italy or anywhere Amazon uses home pickup for returns:

1- Always record a full video of your return process.
2- Show yourself packing the item, sealing the box, and handing it to the courier.
3- Ask the courier to attach the return label in front of you.

Don’t ask me why. Just do it. You’ll thank yourself later.

Hi, so my wife and I are having issues with the prime benefits from family sharing. Long story short is I owned a home about 6 hours away when we first started dating after reconnecting(we have known each other since we were teenagers) I have a pretty good job up there so I kept the house and we spend 2 weeks together, 2 weeks apart every month. Sometimes a little more sometimes a little less. She comes up with me occasionally but she has a job down there so primarily stays there so I come down and stay in the house she had prior that she kept, and has her elderly parents living in as well.

How do we make this work? Most of the time I order things I need them up north, she only ever orders stuff for her parents and gardening and such, but not often. She has been just logging into my account to use prime but wants to be able to access it from her account as well.

She is part of the household, we share wallets, she tried changing her primary address to the house up north, and I tried changing mine to the one down south but none of it is working. Do we have to change our billing addresses to make it work? We both have separate PO boxes.

We have both also placed orders to be delivered to both addresses from our own accounts.

I received my order today it arrived damaged. It was shipped in a flimsy bag that offered zero protection. The only option I being given is to drop it off at a UPS store. I do not have a UPS store near me. Does anyone know what I can do?

I've never gotten a text from the driver themselves only from the app saying it was delivered

For the silver maybe, but DEFINITELY not for the gold.

The back peeled off so I have to order a new set

It all started in June, I wanted to order books for my daughter that is starting school next week (first week of September).

I made an account, ordered the 5 books I needed and some basic supplies. The order got confirmed and everything looked good. The next day, the order was canceled, checked my app, email, could not find a reason for it at all. Checked my address, all ok, checked billing details, all ok. Could not find a problem. Tried to order it again and the account was locked due to "suspicious activity", this term would come to fucking haunt me.

I tried to contact customer support, no help, had to log in to do so and the account was suspended. Called Amazon, and tried 7 or 8 different times before I met someone that spoke something resembling English (US number).

They could not help me.

Then I got a email from them after 3-4 days, where they told me I had to verify my identity. I sent them a copy of my passport and they told me everything was in order, I could now order everything again. This was in late June.

And ever since then I have been stuck in a loop of ordering -> Account suspended due to suspicious activity -> arguing the suspension -> getting the suspension lifted -> waiting for a refund -> getting the refund in 3-5 days -> ordering again -> and same shit happens all over again. I have been on the phone with amazon every two days for over a month and I still have not gotten the books ! The problem here is that my daughter goes to a small private school and since we live in Spain these books are not possible to buy locally........ We have gotten all the Spanish books that was no issue, but the science books and specific books for specific subjects are not to be found anywhere locally (And believe me, I have tried!)

So far I have sent passport, bank statements, rental agreements, my social security number for both Norway AND Spain, verification of residency, everything they have asked for. And EVERY TIME I order it gets shut down due to the famous words "suspicious activity"..... Is amazon really incapable of handling the fact that a married couple with joint accounts from country A can be legally living in country B or am I missing something glaringly obvious here?

Not sure where else to ask, I just got home to find an Amazon package with my name and adress that was delivered by Amazon with their name on it and I saw on the camera it was Amazon delivering it but I didnt order anything. There's 2 sets of 4 whiskey glasses and a set of 2. There's no receipt or gift note inside and I asked everyone who would send me something if they did and they all said no. On Amazon all these in total are $80. There's nothing on my Amazon account that says they were ordered and theres no unknown charges on my card. What is going on?

sincerely, a member considering canceling membership to avoid this crap.

Not sure how a carrier delay occurs when it got to its destination the day it was initially set to 8/26

Not from US, I placed an order with around 20 items. Most of my packages arrive in a timely manner, considering international shipping, but one package goes to a less than reputable carrier and is stuck in a sorting facility for 2 weeks. I call them and the package is reported as lost, they also tell me Amazon will automatically be contacted and I'll be refunded. I don't hear anything for a week so I contact Amazons chat, speak to an associate who is helpful and says Amazon will issue a full refund and I can expect it in 5-7 business days.

2 more weeks go by and no refund in sight. I contacted them again today, got thrown around a bit by different associates but was told since it's been past 30 days there is nothing they can do. I even copied the chat log from the first person I spoke to but they're firm that a refund is now impossible...

Anyone been in a similar situation?It's just ~$150 so not exactly life altering, but it still sucks. I have screenshots of all the chat logs..

Some additional context: I live in the Upper Peninsula of Michigan. Over the past month, anything I, or my parents (who have their own account but live at the same address), have bought from Amazon (specifically items that have been shipped through them as well) has gotten “stuck” in Gaylord. This is my third order of these items, the first two I canceled and got refunded for, because they made it to Gaylord and then kept getting delayed. I’m also wondering why only one part/package of this order is being scanned. All three parts of the order made it to Gaylord on the same day, but only one has been getting the “carrier delay” scan daily.

Received a "TBA" tracking number with a link to Swiship. Swiship shows the item as delivered yesterday, but there is no item on my doorstep, and none of my cameras show that anyone was even on my property.

Decided to go to Amazon tracking to submit a ticket for missing item, and it says that I can't submit a ticket for items that "have not been delivered."

So, why does Swiship show it as delivered, but Amazon's internal order listing is showing it as not-delivered?

Another overnight deliver fail. First, it was “on the truck”, then it was “8 stops away”, then it would “be delivered tomorrow”, THEN I get this alert. For reference, my daughter and I were outside at the time and I live in a house. Not a building. I don’t understand the lies. Just tell the truth! It didn’t make it on the truck, it wasn’t in the warehouse, whatever! And then it never shows up and I have to request a refund. It’s just ridiculous.

I purchased Amazon Prime and ordered Marshall headphones on August 2nd. Amazon marked the package as delivered on August 4th but I never received it and couldn’t find it anywhere. When I contacted customer service, instead of resolving the issue, they pointed out that I’ve had an “unusual number of returns” and even hinted at banning my account. This isn’t the first time I’ve had problems. In a previous order, Amazon showed the package as delivered while the delivery company (INTLCOM) stated it would arrive the next day. In reality, it was just left outside, and someone stole it before I could get to it. I raised an inquiry back then, provided proof (emails) and was refunded. Now, since I’m no longer in Montreal, Canada and won’t be returning, Amazon support is telling me I need to file a police report to proceed with this case. How am I supposed to do that when I’m not even in the country? That’s $137 gone, just like that.

Any advice on what I should do now?

I’ve recently ordered John wick 2 from Amazon but yesterday the movie disappeared from my orders list. Now I can’t seem to find any information on the order while the other items have been delivered. Is there any way to find out what happened? I can’t seem to find anything or get help on the app. Any help would be appreciated thanks.

I have attached pictures of the app order and the email they have sent me with the actual order with everything.

What are amazon playing at, This is an invited item and should be at RRP value of 18.99 and they have wacked 49.99 on it. some thing really needs to be done with them scalping the market like this.

Edit: to add to this the price has changed for the same thing about 5 times today. ranging from 49.99 down to 36.10 and back up again. (sold by amazon invite),
I am keeping my eye on it for when it actually goes to the right price.

So! I purchased a coffee table in July, the beginning of July. Me and my fiance didn't end up needing it, and decided to return it for a refund.

The package was unopened, and we followed the instructions (printing the label, etc) and sent it out.

A while back, I could track the package and saw it went back to it's location (somewhere in Poland) (I'm in Germany)

I screenshotted this, but Amazon itself still hasn't updated the option of the return to state that it's been "returned".

Nothing about refund pending.

It's almost September, and still no refund, and I'm starting to get increasingly frustrated.

I tried to contact support, but there's no human to talk to, and since the return process is stuck at "return has been approved" there's no option to ask about refund, because Amazon is still waiting for the return.

I've contacted the seller, they made me fill out a document prior, but since then? Nothing, no response from them.

I don't know what to do now, if I wasn't gonna get a refund, I'd have just kept the table, so what now I bought something for nothing?

What do I do? Can I even contact a person?

I've refunded things before and never had issues, but this was a bit of an expensive table, so I'd hate to be at this loss.

Please help!

If you received a box with 6 items you didn't order, including my cat food, I probably have your order 😂. I guess someone in the warehouse switched labels by mistake...

Hey everyone,

I’m shopping on Amazon right now and noticed I can’t see the customer reviews for products anymore. I’ve tried multiple browsers (and even the app), but the issue still persists. All I see is the product info but no reviews section.

Is anyone else experiencing this, or is it just me? Could this be a glitch or some new change Amazon is rolling out?

Thanks

Update: it seems this problem only happens on Amazon US store for me not Amazon Aus store. Odd.