Just had a very bad customer service on the phone and then I received this email from Amazon.

Thank you for your inquiry. Did I solve your problem?

Yes No

Your feedback is helping us build Earth's Most Customer-Centric Company.

Haha, only if there is only one company on earth.

How are shipping times for 3rd party sellers determined? For example, I bought an Amazon Renewed (refurbished) phone on Friday, and Amazon said that if I ordered that Friday night, the item would arrive by Sunday.

I checked the shipping status again on Sunday, and it was shipped through FedEx, but the tracking said that the item was received after business hours and would be updated on the next business day. I then checked the Amazon seller's profile, and their shipping policy said they would send out packages within 2 days of receiving an order.

If the seller takes up to two days to send out the package, how can it be estimated to arrive in under two days? I checked the seller's reviews, and 1/3rd of them were negative with most of the negative reviews being about long shipping times. If this seller is notorious for slow shipping, why do all their products say they will arrive in under two days? This seems like false advertising.

Additionally, when I talked to Amazon customer support, they said they would reach out to the shipping team and would expedite my package. How is that possible if it's being shipped through FedEx and not an Amazon truck?

Can anyone help clear this up?

I bought a set of “12” shocks from one seller and a set of “13” shocks from another. I went with the 12in shocks and returned the 13s, but I used the order for the 12. They are the exact same shocks except for the size. That was my mistake. I realized it when I got in the car after dropping it off at UPS, but by the time I went back in the box was gone and processed.

Now the seller won’t return my order or issue a refund. He is holding my 13” shock ransom until he gets his. I’ve already told him I don’t want a return, I want the item back. I’ve already installed the 12” shocks and I didn’t even open the box for the 13” shocks.

Isn’t this theft? I submitted an A-Z claim. Anyone else have some luck with this. The next step is calling my bank and reporting the transaction. What can I do?

Prime subscriber for many years. I've never had any unreasonable issues with Amazon, yet. Say "someone" ordered a pair of boots from Amazon and received two pairs a day apart using different shippers. What's an honest person to do?

1) return one for a refund

2) keep both and have a hot spare

3) go through the hassle of calling Amazon and returning them, hoping to generate good karma.

I've been loosely following similar lawsuits in gaming/software. Im hopeful that this will have some legs.

Is there a way to get the subscribe and save discount on a newly placed order? If I choose next day delivery it charges me the regular price. However if I choose to have it delivered next month with the rest of my subscriptions then it will give me the discounted price.

I’d rather not wait a month for this….

I’m trying to leave a review on Amazon for a Jeep part (VelvetunVillay Windshield Wiper Cowl Cover Trim Panel). The part was garbage. It didn’t fit properly and kept popping out every time I opened or closed the hood, even after modifications. I ended up returning it.

Here’s the problem: every time I submit a review (I’ve rewritten it multiple ways, from detailed to just a one-liners, I get the same canned email back from Amazon: “We investigated your concerns about product authenticity, and the information we have indicates that the product you received was authentic. As a result, we removed the review you submitted.”

Has anyone else run into this? Is there any way to get a negative review to actually stick when Amazon’s filters are this aggressive? Or is it the seller that is contesting every one of my reviews?

Below are my submitted reviews:

FIRST REVIEW ATTEMPT

"This part is a complete waste of money. The design looks like it was copied from the OEM schematics and printed on a cheap 3D printer. The hard plastic doesn’t flex where it needs to, making it impossible to install properly. To top it off, it costs more than the genuine Mopar OEM part, which is far superior in quality. Save your time, money, and patience. Skip this knockoff and buy the real thing."

SECOND REVIEW ATTEMPT

"This part is poorly made and not worth the price. The plastic is overly rigid where it should flex, so it never stays seated correctly—popping out every time the hood is opened or closed. The fit and durability are nowhere near the quality of the original part, which costs less and actually works. Save yourself the hassle and go with the original part sold by Mopar."

THIRD REVIEW ATTEMPT

"This part does not stay in place. The plastic is too rigid where it needs flexibility, so it pops out every time the hood is opened or closed. The fit is disappointing for the price, and I would not recommend it."

FOURTH REVIEW ATTEMPT

“Did not fit properly and kept popping out. Returned for refund.”

FIFTH REVIEW ATTEMPT

"Fit issues made it unusable."

Hi all,

I recently got an email from [ofm@amazon.it](mailto:ofm@amazon.it) saying that I violated Amazon’s returns and refund policy multiple times. As a result, they’ve restricted my account to digital purchases only.

The email said I could “appeal” by replying, which I did. I even provided tracking numbers, photos, and receipts proving that I followed their return instructions correctly on a recent order. But the responses I got still look automated, and nothing changed.

I’ve been a long-time customer with a good purchase history, and I feel like the system is ignoring that.

Has anyone else experienced this OFM restriction?

• Did you manage to get your account restored?
• Is this type of ban permanent, or does it expire after some time?
• Any tips on how to actually get a human review instead of automated replies?

Thanks in advance for any advice 🙏

Our area has some of the worst DSP/Flex drivers and many people including myself have had packages show up hours late, the next day, and lately - to the wrong freaking house or apartment.

I had a package delivered yesterday to a vacant apartment unit, and it's missing.

Not even the same floor, and I live at an odd numbered unit and it was delivered to an even numbered unit.

I talked to management and they said before the lady moved out, half or more of her delivered would get delivered to other units.

It's like they don't even fucking try.

It would make some sense - since our buildings use the same unit numbers - if it got delivered to say building 4 and not building 3 but the same unit.

It's like they just park, throw it on the landing of the first unit in their vision, and call it good.

In the 5+ years I've lived in different apartments in different towns, I've not once have had a package get delivered to the wrong house or door with UPS.

Or is this just a marketing tactic

I ordered some stuff last night and it had said it was shipped out which looked very promising but a while ago I got a notification saying a problem occurred and that the package is being returned to the seller cause it was damaged… does anyone know if I’ll get a refund or if they’ll actually deliver my package again? this is the first time something like this has happened to me and it’s quite frustrating so any help is appreciated!

I have a HP Laptop, and a Koorui external monitor connected to it via HDMI cable.

I have just bought a HDMI cable that's compatible with HDCP 1.4 for HD content and with HDCP 2.2 for UHD and 4k content. Nothing changed.

Whenever i open the Prime Video page on my browser (doesn't matter which browser) the screen goes black and it goes back to normal only once i manage to close the Prime Video tab.

I've already tried to set my external monitor as main display, i've already tried to disable hardware acceleration on both browser i tried, cleared cache and history, nothing happens.

Of course watching directly from the laptop's monitor is perfectly fine. Please give me some help because i'm going crazy.

Since the change earlier this summer to the search orders function, search results from my order are not ordered by date, and there is no option for filtering or change the ordering. It's just the search reults: https://imgur.com/a/ElGXGZQ. It's incredibly frustrating. Is that the case for everyone? Or is there some glitch on my account?

Even if I pick Amazon delivery day or prime guarantees, my items ship later and than the new delivery date (usually a day or two later) is “on time”

Kind of annoying cause my last few packages have all done this so what’s the point of choosing a specific day for delivery

I have a question regarding the Save 5% on any 4 qualifying items on Amazon Uk. If I purchase 8 qualifying items, will I save 5% on both sets of 4 qualifying items or is it only limited to 4?

I’m done with amazon. Im just tried of getting”new” things but they are used. I got a pair of shoes with stuff all over the bottom but got them as “new”. Then when I complained about it the same day i got it i made a return for the item and because they where heavily used by someone else now they wont refund me and i no longer have the shoes. Like why am i having to pay for an item someone else scammed amazon on. Definitely went to my cc for assistance on this issue. But this has been happening more and more where i think im ordering something new and im receiving used items. This company has gone to shit and only cares about making the rich at the top richer rather than support the people below who are the real ones helping keep them a float with amazon prime and other subscriptions.

I have never need this message before and I am kinda worried if I will get my refund. I used the product for around 3 days and didn’t really enjoy it so I sent it back. I don’t remember what I put as the refund reason. When I put everything back in the box I just put the racing wheel and pedals in the box without the manuals or all the original cardboard and stuff in the box. Is this an issue for Amazon or the seller for them not to give me a full refund or a refund at all. Since this was an expensive purchase and would really like to get my money back. If they don’t accept my return is there a way to get my product back at least?

Hello i ordered a knife off of Amazon, and it was suposed to be delivered today. But now it says my delivery is running late. The first notification I got was around 12pm and it said package left the shipper facility. After that I got another one that said package delayed in transit. Awhile later at 3:46pm I got another update that said package arrived at an amazon facility, and then another at 4pm that said package delayed in transit again. Has anyone ever had this happen? Will still get the package today? Please lmk. I have never had this happen.

I am a driver, and I’d like to let you know a few things. First of all, I am one of the drivers that follows instructions, so if you have asked for rear door in the past, I have always abided your ridiculous request because I would get fired otherwise. No other delivery company is required to deliver to the rear or side door, because it is unsafe for everyone involved. I don’t know why amazon finally got rid of it but drivers have been asking for this for years and years. If your front door is a “side door”, it will be delivered there. Now we will just deliver to the most frontward door. If you’re worried about your packages getting stolen, go get your toilet paper at a store like everyone else. We never should have been delivering to your rear door in the first place. Most customers have dogs or bad landscaping that makes rear door delivery dangerous. If you’re on one of our rural routes where the driveway leads to the rear door, the majority of us drivers will still deliver to that rear door. But if you’re living in a suburb or grid system neighborhood, your package will be at the front door. Most drivers aren’t trying to be assholes who can’t follow instructions, but rear door delivery is incredibly unsafe so stop complaining unless your rear door is visible from the street. I will add more to this post if needed. Amazon is a trillion dollar company, so if your package gets stolen or lost, you will always get a refund. I will add more to this post if needed, but otherwise suck it up and you’ll be fine.

I've been working waiting on an order all day and checked my app to see that they were 3 stops away. I eagerly watch as he gets closer and finally pulls up my driveway. He got out the driver seat and looks through several packages in the van and ultimately just sits down, buckles back up, and drives off and now the app says it has "temporarily lost signal to your driver, but your package is still on the way". Is it true though? What are my chances that they attempt re-delivery?