Patients interpreting their own portal results

[u/Princessgargoyle]

Attending physician new to practicing in a more affluent area. How are you all dealing with patients asking for explanations for each out-of-range lab result that popped up in their patient portal?

I’m finding this aspect of my new site to be very frustrating and time consuming to have to convince the patient why the google interpretation of their isolated eosinophilia or glucose of 100 does not align with my “Great news! Everything looks good!”

[u/Playcrackersthesky]

My patients now get their lab results before I do. I’m in hell.

[u/Princessgargoyle → u/Playcrackersthesky]

That is exactly how my shop is set up too. They’ll get labs in triage and go back out to the waiting room. They’ll often have their lab results before they even get to tell me what brought them in.