I need help to get my issue escalated.
I got my iPad Air 5th Gen about 2 years ago and it worked fine up until iPadOS 18 came out. Around that time, a lot of people with newer iPads were reporting bricked devices and Apple even pulled the update for some models. I thought I got lucky when mine updated without issue… but that’s when the problem started.
Since then, my iPad cannot update by itself. Every update since 18.0 gives me the same error:
“Unable to Verify Update.”
The only way to update is by connecting it to my Mac and using Finder.
Here’s what I’ve already tried with Apple Support (escalated to senior advisors) and even at the Apple Store:
- Force restart
- Reset network settings
- Tried multiple Wi-Fi networks
- Recovery Mode restore from backup
- Apple Store did a full restore → same issue
- Set it up as a new iPad with Recovery Mode (no backup)
So far, nothing has fixed it. Apple thought maybe my iCloud backup was corrupted, but even after setting it up as new, the error is still there.
It feels like something broke with iPadOS 18 and my device never recovered. Updates do work through Finder, but I’d really like to be able to update directly on the iPad again like normal.
Also, Apple Store told me they can’t do anything since I’m out of warranty and if I did have warranty they would jus replace it. What’s the best way to escalate this higher at Apple so someone can resolve this issue for me.
I just want to be able to update my iPad and I don't know what to do since it has no other issue or damage literally just this weird bug. If I didn't have any other devices I would be completely bricked from being able to update.