r/it • u/[deleted] • 2d ago

opinion The rise of "Knowledge Base Articles" and other process documentation requirements as a tool to train AI to replace us.

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u/I_T_Gamer 2d ago

I write KB's and document my processes so I can take vacation. This feels alarmist to me, but I have the feeling the "AI Boom" is on its way to bust...

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u/Ninfyr 2d ago

Yeah without KBs you are too important to actually clock out. Too important to promote. Everyone will constantly ping you for the same problems because "you're the expert". AI doesn't change the reality of being part of a team.

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u/EarthWormJim18164 2d ago

Not trying to be an alarmist, I'm not saying the "AIpocalypse" is absolutely guaranteed and coming for your job, it's just something that's made me raise my eyebrow a bit recently.

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u/I_T_Gamer 2d ago

Its all a matter of perspective, as I read more into Sam Altman's repeated "give me money" rhetoric, and the MIT study from August. They are running out of steam, and not making more progress. This is like "the cloud" all over again. In some instances these solutions will work as advertised, but as far as a massive shift, I'm not holding my breath.

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u/KyuubiWindscar 2d ago

KB articles have been a thing for far, far longer than any AI existed. LLM bots can’t even give accurate summaries of the documentation now, maybe one day the bots will have cognition and can reason out what information is needed but right now KBAs are needed.

If you can point out where these things are making software worth talking about, tell me. Because all I see is employers cheaping out on their customer service/relations depts and people just not having an avenue to voice their complaints where it can be acted upon