r/microsoft • u/ControlCAD • 5d ago

Windows Microsoft Investigating Reports of SSDs Vanishing After Latest Windows 11 Update | After installing Windows 11 update KB5063878, some people say their SSDs are disappearing from the OS or causing crashes.

https://www.pcmag.com/news/microsoft-investigating-reports-of-ssds-vanishing-after-latest-windows
29 Upvotes

94% Upvoted

24 comments sorted by

16

u/MarkZuckerbergsPerm 5d ago

Paused my updates for 2 weeks yesterday. MS needs to get their act together and stop treating PAYING CUSTOMERS as beta testers. I'm fucking sick of this "shareholder above everything else" attitude

3

u/speel 4d ago

While true but how do you test the vast amounts of available hardware support under windows?

3

u/pantsyman 4d ago

I mean they could at least try instead of firing their QA staff and letting AI sort it out this is what happens when you do that.

1

u/ShubhamDeshmukh 3d ago edited 3d ago

Even better, make some in-house automation that runs on 100s bare metal configurations of variety of hardware commonly found like laptops, desktop boards, SSD, displays, etc. right on the MS floor.

Automation software exists to not just test updates, but also human day to day activities like surfing the web, opening and closing apps, rebooting, etc. MS already know how to collect exhaustive telemetry. This should be sufficient to catch hardware bugs within 'Preview' period of 15 days.

1

u/SycomComp 4d ago

They don't care, they sit on piles of cash and put out crap all the time. Karma is coming to Microsoft.

1

u/dijkstras_disciple 4d ago

I hope it does. Look at their layoffs this year. Morale is low, everyone is running on a skeleton crew And releasing broken software due to pressure from the top.

6

u/ControlCAD 5d ago

It took a few days, but Microsoft has confirmed that it's investigating reports of a Windows 11 security update causing SSD drives to disappear from a user’s PC.

"We're aware of these reports and are investigating with our partners,” the company tells PCMag.

The problems involve the Windows 11 24H2 update, KB5063878, which began rolling out last Tuesday, mainly to address an issue about sign-in delays on new devices. Since updating, some users have noticed major errors with SSD storage drives.

“Had my Samsung 980 PRO 2TB SSD disappear under normal operation today after this update,” wrote one user on Reddit. Others reports that the update caused their PC to freeze or crash.

“The drive is completely unresponsive, it shows up as unallocated space, but I can't initialize it to be able to do anything with it,” wrote another user.

A PC builder in Japan initially brought up the problem after also discovering the update caused SSD drives to disappear from the Windows 11 OS. Importantly, the issue appears “on SSDs with over 60% usage after approximately 50GB of continuous writing,” @Necoru_cat wrote. That’s a problem if you’re downloading and installing a major software package, such as a PC game.

As a result, the PC community is warning others to avoid the update. Windows 11 has been installing it automatically, although you can roll back the update.

Others users have not encountered any problems. We tried to replicate the issue but have not experienced any major SSD failures thus far.

In the meantime, Phison, a Taiwanese provider of controllers for SSD drives, is also investigating the issue. “Regarding the Windows 11 updates, current online testing reports show this may impact storage devices from multiple vendors, and span across both SSDs and HDDs,” the company says. “We are working closely with Microsoft to help resolve this matter.”

Japanese publication NichePCGamer also compiled a list of SSD drives from users that’ve encountered the problem.

1

u/RobertDeveloper 5d ago

Its a good thing installing the update seems impossible, it keeps giving errors, on a brand new Microsoft Surface laptop 7, so I guess Microsoft products are not compatible with each other.

1

u/derpman86 5d ago

I thankfully don't have the update installed nor are my drives any listed but I still decided to pause updates for 3 weeks.

1

u/Desperate_Escape0 5d ago

Happened to me. My laptop went to Bitlocker mode. At first I didn't understand it, but after a lazy day I found out it was because of an update. And I was sure. My SSD was filled about 70% and I also installed some games, and it just crashed after I turned it on from sleep mode after an hour.

My questions are if I can still safely use my laptop after entering the recovery key, or is it even possible for now? And since I mostly have games and edits in there, not any personal info, I don't really have a problem factory resetting. But after I reset and get the windows updates later, will the same update KB5063878 be installed and cause the crash again?

1

u/zoltan99 4d ago

Glad I treated 11 as beta

1

u/gfunk84 4d ago

Do we know if 875 causes this on 23H2 as well?

1

u/cuete 4d ago

Yep, I had to re-partition and reinstall the OS on my Surface. Never getting back those hours.

1

u/BrandonQ1995 2d ago

I have the 24H2 update and my OS began repeatedly crashing just yesterday. It would randomly start working again as the computer would recognize the SSD, so it gave me enough time to reinstall windows. I had figured the OS was just corrupted but now I now it was the most recent update. Just roll it back until Microsoft fixes the issue.

1

u/Artistic-Grass-5859 2d ago

haven't met any problems even during heavy writes but I also reinstalled windows to stay safe

1

u/joeywithanr 2d ago

I build PCs for people. And just in the past few days, I've had 2 clients with missing boot drives.

Coincidence? I wonder if this has anything to do with it.

1

u/irrelevantusername24 1d ago

I have no idea how this shit actually works - or rather I can't explain the 0's and 1's and what they're doing lol I've tried and I'm pretty sure they're lying - but when I had this happen with my PC which only happened when I was uh basically just changing settings to see what happened, but has one time randomly happened, popping out the CMOS and popping it back in fixed that. JSYK

1

u/Karlhavana 1d ago

My Samsung 870EVO SSD 2TB failed, (disappeared), after downloading and installing a Steam game, cannot see it in the Disk manager, cannot run Diskpart when the disk is connected, (works if I disconnect the drive), tried in a second PC, same issue.

1

u/vertgrall 1d ago

This is absolutely ridiculous

0

u/Educational-Dot318 4d ago

this fucking seals it for me; my next device will be a Macbook (which will be my first Apple pc btw.) i been on the fence between getting a copilot pc v. macbook to upgrade from my current windows 10 box, but this is it.

i just can't risk this bullshit on my home device.

2

u/Quick-Passenger4220 3d ago

As soon you start using macOS you will never look back and if you look forward you will get Linux, it is what it is.