r/playstation • u/JustAcivilian24 • 1d ago
Support PlayStation randomly placed an order I already bought from a year ago
Edit: definitely an error based on everyone else getting the same thing. I freaked out for no reason lol. Thanks guys!
I purchased the 30th anniversary controller in September 2024, I received it and everything. Today I received an email saying that they placed the order again. I can’t cancel it, I can’t talk to anyone, the chat agent I spoke with sent a link to another chat that didn’t even have the chat option.
wtf happened and how do I stop this? Just contact my bank and hope that their investigation ends in my favor? I already have the controller, this is so random. I also can’t return it when they ship it because it’s a special edition controller.
Is this happened with anyone else?
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u/phylter99 1d ago
That's weird, but in the US if they send you something you didn't order then you're not obligated to pay for it. If you can't get in touch with anybody and they charge your card then I would put a charge back on the card. Just looking at the store website, it seems impossible to get any actual help.
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u/Difficult_Warning_42 1d ago
They ban accounts for charge backs. It's a joke.
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u/Shake-dog_shake 1d ago
I've only ever ordered 2 things from PlayStation, and it's been a complete joke each time. Trying to get the issues sorted out proved futile after hours of scanning the website and waiting on the phone. They make some really cool stuff, but it's just not worth the headache
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u/Gundamsbebop 1d ago
Yeah happened to me and my brother and it actually charged my card, for an order from 2024? And same order number
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u/Jacob420-what-u-smok 1d ago
Wait it actually charged your card
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u/Gundamsbebop 1d ago
Well it’s pending but I think since it’s a credit card and it hasn’t gone through since there’s nothing to ship but it is on my bank account. So if you used debit it’ll probably only charge you if it’s shipped too but won’t show up as pending on your account rn
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u/Jacob420-what-u-smok 1d ago
Honestly, I'm kind of hoping it ships, because if it does, I can just send back mine that has a messed up stick.
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u/Gundamsbebop 1d ago
Do they not come with warranty? Also I doubt it since there’s no history for 2025 as a order lol
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u/Jacob420-what-u-smok 1d ago
It does come with a warranty.I just have to call them to get the warranty request started
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u/Gundamsbebop 1d ago
Ah okay, I think credit card it still shows I’m charged but it’s pending so I think others won’t be charged and mine will likely be taken off when they fix this error
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u/Responsible-Fox-3611 1d ago
Same happened to me too. Glad I'm not the only one. PlayStation has no support for this either so I'm hoping by Monday they send an apology email stating to disregard it.
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u/External_Wolverine78 1d ago
Same here, I initially panicked and changed all of my passwords but then noticed the date was from last year....I would like a 2nd 30th anniversary controller though, but not in this manner.
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u/studlyspudlyy 1d ago
Came on here to see if anyone else got this email--glad I'm not the only one! lol
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u/poastfacekillah 1d ago
Same happened to me and the email says I will be charged $85 (again) on Sep 9th. Can’t find any way to cancel or stop this. Don’t see a charge on my bank yet. Sony are imbeciles.
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u/Jacob420-what-u-smok 1d ago
I had just looked up the order number they gave me and that was my original order number and it already says shipped. So let's all just hope that this was just a fuck up
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u/poastfacekillah 1d ago
Same. Exact same order number. Same order DATE. The order was delivered last November. The new email says Ship Date Sep 9 2025. If I get charged I'm going to do a chargeback.
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u/Jacob420-what-u-smok 1d ago
Don't do a charge back if it's linked to your Sony account. They might ban your account for doing a chargeback. Your best bet, wait until support, opens back up on Tuesday and call them saying that you were recharged, they'll refund it
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u/LifeShroom75 1d ago
Happened to me as well. Take screenshots of both the order and the track link. The track link will be for your earlier shipment of last year. This will be useful in any disputes (either through Sony or via your CC company).
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u/InfinityGauntlet-6 1d ago
Yeah, I instantly went to check when tf I placed an order for the Dualsense. Thankfully the order number was from last year's order.
But if PlayStation wants to be kind and send me another one at no charge for being a great customer, that'll be nice too!
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u/JustFrxdo 1d ago
Same I’m confused when I checked the order number it’s the exact same one as my original order from last year. I’m so lost and hope they don’t charge me for it
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u/GregoryLivingstone 13h ago
I wouldn't go to your bank.... You'll lose your entire PSN account... The best thing you can do is just allow the transaction to complete and then start the return process
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u/GregoryLivingstone 13h ago
Lol the responses in this post are wild... Its.not a huge deal... If the charge is pending... Just leave it... Odds are it goes away... If They were put through wait for order to be complete and start the return process... Anything else will look like fraud on your part... And you'll lose your whole account
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u/THE_COOL_JAMES PS5 1d ago
Sell it on eBay dude.
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u/whitedorito69 1d ago
Same thing for me, but they are trying to charge the 86 dollars and I don’t wanna pay for that shit
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u/THE_COOL_JAMES PS5 1d ago
You could sell it for $130 on eBay and walk away with like $20 after fees and all you have is take like 4 pictures, create a listing and drop it off at the post office. Money is money.
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u/whitedorito69 1d ago
This happened to me as well, why not have any support on a weekend, not even an AI chat either is crazy