Discovered Tom Bihn through r/BuyItForLife a little over a year back. Spent the whole year looking for something similar available locally (India), but couldn’t find anything that matched up.
Finally pulled the trigger last Friday. I initially ordered the Synik 30 by mistake and realized within a couple of hours that I actually wanted the 26. That gave me the chance to interact with the famed customer service.
Sent an email first and waited about 30 minutes, but noticed my order status had already updated to Ready for Shipping. Decided to call in. The rep was super friendly, quick, and courteous. He cancelled the Synik 30 order on the spot and sent me a new payment link for the 26. Because of this swap, the order shipped on Monday instead of Friday, but it still got delivered by Friday afternoon.
Only downside was the ~27% customs duty and taxes, but honestly, worth it.
(Pic attached: my brand new Synik 26 🖤)