We recently had a Vivint security system installed at home. It's been about a week and I just logged onto my PC for the first time since having the Vivint system added and noticed my Down/Up speeds are 80mb/90mb consistently.

We pay for fiber and previously were always around 300mb-500mb for Up/Down.

I've reset my router and had my ISP restart our connection but to no success.

The only variable I can think of is the vivint system being added. Could it be eating up our bandwidth?

There are two cameras (and a doorbell with camera) as well as motion sensors in the house with live monitoring from Vivint agents. I personally think this level of security monitoring is unnecessary but I guess my family feels safer that way.

P.S. my PC is on ethernet so I know the issue isn't wifi related.

I recently tried out Vivint for 3 days and eventually cancelled because the sales person wasn’t truthful to me.

But to be honest I like the system. The cameras quality is great, the hub with door sensors is awesome. Being able to arm your house and have it monitored is pretty nice. Great app features but lacks some customization.

Are there any systems that provide the same or similar functionality? I purchased some reolink cameras. Their doorbell camera is pretty terrible quality especially at night in comparison to vivint and my old Arlo camera. Reolink also support rich notifications for all of the camera models I purchased. For these reasons, I’m out on Reolink.

Any recommendations?

This company is a complete disaster from top to bottom—unreliable equipment, shady billing practices, and customer service that borders on hostile.

1.Defective Carbon Monoxide Detectors – Their faulty detectors triggered false alarms so severe the fire department showed up at my home. Vivint actually tried to charge me for the call. Thankfully, the fire chief confirmed (on camera) that their equipment was defective. The technician’s excuse? That I light candles in my home. The sheer incompetence is laughable.

2. Unreliable Cameras – Their “security” cameras go offline at random. What’s the point of a security system if you can’t even see what’s happening?

3.Incomplete Installation – At install, the tech swore everything was set up. Months later, I learned my glass break sensor was just slapped on the wall but never activated. That means I was paying for months for a false sense of security.

4.Panel & Door Pin Failures – As an Airbnb host and an active-duty Soldier, being able to change door codes is critical. Vivint’s panels constantly malfunction, locking me out of making updates. Their only solution? Be at home when it happens. Newsflash: I serve my country—I’m not always home waiting for your broken equipment to fail. And they openly admitted there’s an “active case” 

of defective panels… yet offered no solution.

5.Customer Service Circus – Asking for a supervisor is a joke. You’ll be told they don’t exist or that you’ll wait two hours. The second you say you’ll wait on the line? Like magic, a supervisor suddenly appears. And don’t expect kindness—representatives turn hostile the minute you refuse to accept their nonsense.

Vivint sells broken equipment, hides behind excuses, and bullies its customers. Their service is unsafe, unprofessional, and a complete waste of money. This is not a security company—it’s a liability. Protect yourself and your family: AVOID VIVINT LIKE THE PLAGUE.

Anyone else want to sue Vivint for repeated false alarms and failure to provide services?

As someone who uses the Vivint skill every single day, I’m disappointed that it won’t be available with Alexa+. Hopefully they can find a way in the future to make it work without compromising security; however, now we have to make a decision between Alexa+ or keeping the Vivint skill.

I have been seeing a lot of posts about the “security company” VIVINT, and them going door to door in our neighborhood trying to sell their service. They even just recently came to our home and said they would take this to his supervisor when hearing what I had to say after I confronted the salesman selling to my neighbor, but still no resolution. When we moved into our home, we already had two outdoor cameras, a doorbell camera, and an indoor hub installed by Vivint. From the very beginning, we had constant issues with the outdoor cameras—they would disconnect, lag, or just stop working altogether. Within the first six months, we even had to have the doorbell camera fully replaced.

Vivint told us everything was under lifetime warranty and blamed the issues on our internet. So, We ended up switching providers to Starlink just to eliminate that excuse, but the cameras continued to go out monthly. After dozens of calls and supervisors, I was finally told replacements would be sent and that a rep would come out. The appointments were rescheduled multiple times last minute, but eventually a technician named Jesus came. We found out none of their devices have a “lifetime warranty” and they don’t even stand by their products for a YEAR! But only inform you of that when you lock into an agreement with them, and then all of a sudden they will Blame you for misunderstanding their initial lifetime warranty to get you to sign on.

He told us that our outdoor cameras and hub didn’t need to be replaced because we supposedly had “the newest and best.” Instead, he said we had a $1,700 credit for all the issues we’d dealt with, and suggested we use it on indoor cameras also while informing us that everything was Alexa compatible since we were replacing ring cameras. He assured us that whatever wasn’t used from that credit would go toward our bill or be refunded. We were also told this by the supervisor that scheduled this appointment and mailed out the replacement cameras per email and recorded conversations.

A few days later, I found out Vivint had withdrawn $1,400 from my account without any notice, bill, or explanation. On top of that, we were charged for something called a “VVR charge” that I had never even heard of, and the four free months we were promised were completely ignored. To make things worse, the cameras he installed are not Alexa compatible like he claimed they would be multiple times since we have many Alexa devices.

Since then, I have reached out countless times, spoken to numerous supervisors, billing, and customer service representatives. I even have emails and texts from Vivint confirming I was owed a refund. They refused to give us a breakdown of OUR bill and couldn’t explain to us why we were billed after being told we had a credit. Despite that, we have not gotten our money back, our system still disconnects even worse now, and our calls for help have been met with being hung up on, blamed for the situation, or told to “take our issues elsewhere” which all Has been recorded and being sent to corporate. Everything has had to be recorded because I learned how common their customer service lied, and sadly found HUNDREDS of posts on Reddit and Facebook AFTER we had this issue.

At this point, Vivint has not only taken our money under false promises, but we’re left with a security system that doesn’t even work properly. I will be sharing the emails and texts as proof. Please be careful if you’re considering Vivint—our experience with them has been nothing short of a nightmare and the “employees” that work for this “company” won’t help with anything.

From time to time I’ll beta test products. A product testing group I trust sent me an email about Vivint and needed their next generation equipment to be tested. Sure, I’m savvy, I’ll sign up.

Crickets. Until out of the blue, Vivint calls to set up installation. Um no. I need to see the contract. I will NOT pay Vivint one red cent.

I check here and it’s pretty common to offer a beta test. Free equipment, 30 days of service for free, but a 60 month contract that has monthly charge. No thanks.

Also, why are there so many Vivint bootlickers here?

Had a Vivint System installed (partially) about a week ago. Technician arrived without the equipment stated on the order, which he only informed us about after we had already signed and he was 75% of the way through the install. He said he'd be able to come back this past week once he got a shipment and never showed. Now we have an incomplete system for which we are paying and they cannot give us a new date to complete the install before we go away for vacation. As they removed major components of the prior system and we had stopped monitoring, I asked them to overnight the remaining sensors so I can install them myself, but they can't even do that. Seems that their customer service reps (and supervisors) are not able to change any standard shipping or even get scheduling on the phone. It also seems there is no vetting for their installers as the one who did not complete the install did not even note that in the order. Wondering if they want to pay for a vacation I might have to cancel or not enjoy as I will not have a secure home.

Hi everyone. My contract was over and all equipment paid off, and I decided to switch to another security company. Am I able to sell my panel and sensors on ebay or elsewhere? And if so, how do I go about doing a factory reset? If that isn’t possible, am I just stuck with the equipment now?

https://ebay.us/m/iz3WFj Found this on eBay and was considering purchasing it. What are the features of this hub and does it connect to my existing Smart Hub? Thank you!!

This is a bit of a long one, but I just want to warn anyone out there that gets a knock on their door.

On August 9th a sales rep (champion is his name) came to our door and spoke with my wife about selling us a vivint system. My wife politely declined and said we were happy with what we had, aside from that we simply could not afford it. The sales rep would not take no for an answer and kept pushing this product until my wife allowed him to get an install for a trial period of two weeks and was installed that same night.

The sales rep said to just call him to cancel, not a big deal. We text him on August 11th to cancel, as this was a product we do not want. He replies and says he will call us back. On the call he says no problem, I’ve scheduled a cancellation and the tech is scheduled to pick the system up on Friday August 15th at noon. Thank god this is over with, or so we thought.

Friday comes around and the tech never shows up. We message the sales rep and ask him when can we expect one to come around? Of course no response.

We call customer service on Monday August 18th, as they were closed over the weekend. We are told that actually he never put in a request for cancellation and we are now out of our 3 business day trial period (which we were told was two weeks) and they couldn’t do anything. They would have to contact the sales rep and get his side of the story. Our screenshots of the messages wouldn’t suffice. They would allow him 24 hours to respond to them.

Call customer service 24 hours later and go through the same process of explaining what happened, and getting the same responses. We get passed up to two more levels of management. Then we are told by them that the next level of management wouldn’t be able to speak to us until Wednesday August 20th.

Well yesterday was August 20th and no phone call. We will be calling again and are expecting the same result and this being drawn out even further. In retrospect we can see all of the shady steps that were taken along the way to try to trap us into a contract that we do not want. Between the lying the sales rep has done. The lack of responsiveness. The intentionally not answering the messages. Not filing the cancellation and setting up the appointment for removal. It seems that’s the business model. People who don’t want their product just being trapped, even though we tried to cancel this two days after when we were told it was a two week trial period.

If this isn’t resolved by a simple phone call we are just going to file a complaint with the BBB and our AG.

Please don’t get yourself into this mess like us. They are trying to get us to pay thousands of dollars.

I have read quite a lot on this sub about cancelling, and I appreciate everyone's advice and experience, so let me give back a little.

We had Vivint for just over 7 years.

I cancelled today by phone. I called 3 times before I finally was able to talk to a person. I knew this would be important, as there is no way to do this through a phone menu - they will throw all kinds of incentives at you to keep you. But I knew what I wanted, and just politely stuck to it.

The number I called was 800-216-5232. It is on the Support page of their website. There is no option in the phone menu to cancel, or to speak to a representative. I finally just used the option that I am moving and need to change my service address. When a human answered, I told her, "I am calling today to cancel my account with Vivint." She was polite and transferred me to the Customer Loyalty line. (whatever)

I spoke with a very nice rep, who tried to throw all kinds of incentives and discounts at me. I just politely kept saying, "no thank you, I want to cancel my account." Of course they want to know why, because they are going to try to defend themselves and talk you out of it. In my case, I just told them, "We have chosen a different security system, it has been installed, and we no longer need Vivint. Please cancel my account."

I kept all of my answers short and to the point. Almost robotic. I'm not going to get emotional, or tell them that I didn't like their half-assed service, or that the only time we heard from them was when they were trying to upgrade our equipment ($$$). Even when we had 2 of our 3 cameras offline, they never called to ask if we were aware.

She put me on hold several times. In retrospect, she knew she was getting nowhere with her incentives and was trying to locate another agent to escalate.

I am the kind of person who, in this situation, will kill 'em with kindness. No emotion. No sob story. "No" and "No thank you" are complete sentences. I am not obligated to justify to them why I am cancelling.

I was transferred to the 2nd agent. She was dripping with ass-kissing about how long we've been with Vivint, threw out LOTS of discounts and incentives. At this point, I had been on the phone over 30 minutes and was only half-listening, but she tried to throw in several months for fee, a lower monthly rate (we were at $62/mo), a $1500 discount on new equipment. But I stuck to my plan.

By the end, I was able to cancel over the phone, and received an email confirmation. I was on the phone for a total of 45 minutes.

On the good side: It is cancelled.

On the crappy side - its a 30-day cancellation notice. So I have to pay a prorated portion of my last month, out to 30 days from today. I didn't argue. I'll decide whether or not I want to fight it over about $30.

I can take a sick day if I have to. At the same time, I’ve just started back at work and would prefer to be at my job and let my boyfriend be at the house as he works nights and can be there for the arrival.

Does anyone know if I have to be physically in the house or if just letting him be there I s okay?

I don’t wanna reschedule again because I already fought and made requests and Vivint, being the jerks they are, gave me a time that’s difficult with no option to reschedule.

My gut says it’s fine. My brain is paranoid and anxious. Vivint is so “I’m going to screw you” that I don’t want to mess up ANY step.

Has anyone else felt that Vivint is shoving sales down your throat? or not honoring your warranty? It's exhausting having to talk to these people sometimes.

I was just wondering if the monitoring center Reps are still giving a sales pitch over the panel after you give them the safe code confirming everything is ok ? I found to be disturbing for a security company to do after an alarm event !! 🤷‍♂️

I live in Houston where the power grid sucks so the power surging happens often and whenever it does, the AC starts blowing out warm air and you have to disconnect it and do a bunch of random things that don’t really make sense to get it to start working again. This only happened after I I got the Vivint thermostat so I know it’s not an issue with my AC does anyone have any advice for troubleshooting?

I just have 3 locks registered to the panel. They’re all pretty close to the panel.

Often one specific lock shows it’s not connected to the panel. I did a zwave repair but that didn’t help.

What would be the best / correct way to fix it for good - maybe disconnecting it from the panel and then reconnecting it?

Wasn’t sure if the right procedure and should I factory reset the lock, or anything else.

Thanks!

Hi, I have a Vivint system at the house I just moved out of. I’m renting out the house and the monitoring and equipment is still in my name. There’s a small balance on the equipment that can be paid off. What is the best practice for this? Do I call support and try and get it transferred to the tenant? Or add them as an authorized user? Any advice from others that have gone through this is appreciated.

Hello, I've been with Vivint for less than a month. I got the security system to prevent break ins from my neighbour. However that didn't work. My home has been broken into more times since then. My things have been stolen and my walls have been damaged. The agents have gaslighted me and told me that no break ins have occurred despite the sensors going off when I've been sleeping. They have laughed at me when I have reported that people have broken in and taken my items. They laughed when I reported that I was assaulted in my sleep. They have told me that didn't happen and its all in my head. Vivint has not fulfilled their contractual obligations and I need to be released from their contract. I have made numerous police reports about the theft and damage. They want those reports as well as evidence of documentation. I want a full refund. Vivint has not fulfilled any contractual obligations.

Anyone had recent issues with Smart Actions? I have one to arm at 11pm and another to disarm at 7am. The arm action worked but the disarm did not and setup my alarm this morning when I took the dog out at 7:30. Wife wasn't pleased. Log clearly shows the arm working but nothing at all was logged at 7am. They had been working fine for over a year without fail. So odd that this morning it just decided to not.

I did contact support but their only response was to reboot the panel and tell me to delete and re-add the smart action.

What time is the US customer service center open? I just spent 35 minutes with a lady from overseas who ran through all the diagnostics after I told her I needed a new power supply.

She then told me to put my smart hub back on the wall and wait 5 minutes while it started up. It has no power so it won’t start and I said that several times. I will admit at that point I hung up so I did not lose my mind

I had a Vivint sales guy to knock at my door, i was actively looking for a security system so i let him in. I had no idea of the nightmare i was about to enter. The system was installed the next night and the following morning the system was out. I tried to cancel then, but they gave me the run around. The guy told me i had 30 days to cancel, he lied, i knew this, which i why i was trying to cancel immediately. I saw that i had 3 days. I called repeatedly, they repeatedly stated they was sending someone out. After six set appointments, with no one showing up i don’t know what to do. Ive filled with the BBB and the attorney generals office. I guess the next step would be to get a lawyer involved. This company needs to have a cease & desist order placed on the entire company. Hope are they even allowed to still be in operation with all of the complaints? And the complaints seem to have the same issue!! DONT DO Business with VIVINT! Tell everyone you know and tell them to tell their mamas and grand mothers!!!!

Hello, went out the front door this morning and heard Joy to the World. Now every time it sees a person, the Christmas melody plays. Settings indicate nothing has changed, I have deter sound set to silent (none (light only)) and there isn’t even an option to currently add the Christmas tones.

Is this a known issue? What is the suggested procedure to remedy this? I do not want to sit on the phone for an hour, I’d rather wait for a reply here on the forum.

Thanks in advance

Has anyone figured out how to change the registered adress on the hub without having a vivint tech come out?

I’m dealing with a nightmare from a Vivint SmartHub update. On Monday after the update, all of my cameras went offline. I’ve tried power cycling, resetting the SmartHub, following all troubleshooting steps that various support chat people gave me, and even having a technician come out who actually ended up making the SmartHub unusable.

A support person told me I needed to climb on the roof to reset my driveway camera, or I’d need to pay a fee to have a tech come out. I climbed up there yesterday to reset it, and it still failed to connect. The bridge boxes for the driveway and doorbell cameras are blinking red and red+white, meaning they can’t connect to the hub, so this is caused entirely by Vivint’s update.

I rely on this system for personal safety because of an abusive ex who has repeatedly come to my house this week and police have been involved, but he was not arrested because he’s friends with the city’s chief of police. Being left unprotected is terrifying. Every support call is a new person who makes me repeat my entire history. I’ve been promised follow-ups from supervisors multiple times with no action.

Meanwhile, Vivint charges me monthly for a system that doesn’t work, and there’s no clear resolution. I’ve escalated internally, am preparing to file complaints with the FTC and Texas AG, and I’m documenting everything.

Has anyone else had Vivint break their system like this? How did you get it resolved without paying extra for something that isn’t your fault? I’ve spent hours upon hours trying to get this fixed.